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Submitted by Anonymous on
As stated, cellphone do play an important role in the lives of many people. For example, money transfer services have help bring basic financial services to many in Kenya. As to whether cellphone can improve efficiency in Africa government's service delivery to their populace, I would say yes. In Kenya, the government has an ambitious computerisation programme, based on this the IT platforms, if SMS solutions were incorporated they would help the general citizenry track the delivery of services. For example, through one should SMS platform, an applicant for a passport can track the progress of his application. Thus, cellphones do have a role to play. In addition to this, most cell phones today are data enabled and thus their users can access internet hence in the future the cellphone users will track service delivery from their phones.