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Submitted by Amit on
One of the key cost factors in delivering doorstep financial services in the microfinance sector is the "human" cost. Much more needs to be done in the human resource area of the sector to see opportunities for improving efficiencies and productivity. It is very clear that from recruitment to retention, more research is required and more efforts need to be put into the H.R. side of microfinance. Sustainable rapid growth in any industry (human resource driven sectors specifically) has a direct correlation to the time and energy spent on the H.R. dimension. Microfinance cannot hope to be an exception.