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Citizen Report Cards for Better Citizen Engagement and Accountability: Sanitation Sector in Egypt

Amal Faltas's picture
Also available in: العربية


Engaging with citizens to obtain their views on the quality of service and the responsiveness of governmental bodies is uncommon in Egypt.

The water and sanitation sector is no exception. Planning and implementation of sanitation projects in Egypt is typically dominated by technical design considerations — with little to no attention to ways in which the community might express its concerns. With an absence of accountability mechanisms to prod government agencies to make improvements, this conventional approach is associated with a weak sense of ownership by local communities and a poor record of delivery of quality infrastructure projects by the government.

But World Bank programs in Egypt are increasingly being designed to incorporate innovative social accountability tools that emphasize the right of citizens to expect quality public services and the responsibility of government to respond to the needs and expectations of citizens. A pioneering effort in this regard within the Bank’s Egypt portfolio is the Sustainable Rural Sanitation Services Program (SRSSP), which integrates a key social accountability tool in its design, namely the Citizen Report Card (CRC).