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Career Development

Flexibility, opportunity and inclusion through online outsourcing jobs

Cecilia Paradi-Guilford's picture
What is online outsourcing, and how could countries leverage it to create new jobs for youth and women? Those are questions we will help answer as part of an upcoming report and toolkit.

The World Bank, in collaboration with our partners at the Rockefeller Foundation, recently met with government agencies and other key stakeholders, as well as the online work community in Kenya and Nigeria, to discuss these issues. Online workers from these countries also presented their stories, including the highly inspirational story of Elizabeth, a retiree who was able to take in an orphan and provide for her schooling, as well as afford a lifestyle upgrade because of her online outsourcing work.
Elizabeth supports her
family through online work.

Elizabeth, 55, originally worked as a stenographer. Her husband died in 2003, and she is the sole breadwinner for three of her own children and one other orphan who she has informally adopted. She works online on writing platforms, and is currently being on- boarded to start work with CloudFactory. At the moment, she earns between US$50–80 per week working online; this is her the sole source of income, from which she pays her family’s rent, living expenses and short-term loans.

“I lost my husband in 2003, so I am the mother and the father," Elizabeth says. "I am self-sufficient. Online work does not confine me to an 8-5 time frame. I can work at my convenience, and I can manage my own home while I work.”

Online outsourcing (OO) is providing this kind of flexibilty and earning potential to millions of people around the world. OO generally refers to the contracting of third-party workers and providers (often overseas) to supply services or perform tasks via Internet-based marketplaces or platforms. Popular platforms include Elance-oDesk (now known as Upwork),, CrowdFlower and Amazon Mechnical Turk. The industry’s global market size is projected to grow to US$15-25 billion by the year 2020, and could employ at least 30 million active workers from all over the world.

Assessments: The "art" of Performance Measurement: How We Can Implement Best Practice Assessments (from the medical profession) in Development

Tanya Gupta's picture

In our last two blogs, we spoke about why measurement is key for development professionals and what should we measure? and about some take-aways from the medical profession on the measurement of competencies and performance. In this blog, we discuss specific ways we can use those lessons and apply them to the development sector.

As we discussed, in the medical world, lessons learned in competency and performance measurement relate to:

  • The focus on competencies, performance, and the space in between

  • Competence being specific to situations and existing on a continuum

  • Assessment as a program of activity that uses multi-source qualitative and quantitative information

  • The importance of the reproducibility of assessments

  • Encouraging the use of a portfolio.

But how can the above be specifically applied to development? Development practitioners can certainly take a page from the medical profession, as the stakes for getting measurement right are no less than bettering the lives of those who live on less than a dollar a day.