The concept of engaging with citizen is a funny one - so simple and obvious, it’s hard not to roll your eyes and think of a wheel somewhere being reinvented. But the more you think about it, the more you realize: citizen engagement is what all governments currently grapple with.
The trope of a government office worker, discontent with their work, grumbling about paperwork and administrative tasks, is a cliché. An equally ubiquitous figure is the discontent citizen dissatisfied with long lines, complicated bureaucratic processes and inefficient service delivery, wondering why their governments can’t do better.
The World Bank supports governments across the world who strive to serve citizens better. One of the most powerful tools to do so are Citizen service centers (CSCs).
A healthy mix of innovation, continuous engagement, and effective implementation can bring about sustained transformation in public procurement. A more effective and transparent procurement system frees up public money for achieving more and better development outcomes and improving the delivery of public services.
When was the last time you participated in a community and worked together to reach a common goal? Communities across Sierra Leone are doing just that.
Miranorte is a small town in the State of Tocantins, northern Brazil, well-known for its pineapple production. During the rainy season, the production cannot reach the markets due to the obstruction of the roads with the water flow. In many places, the roads lack bridges and culverts, jeopardizing both safety and accessibility.
In order to address these challenges, the World Bank’s Multisector Project in Tocantins (2012-2019), which includes a rural road component, decided to hear firsthand from the community about their priorities for development and inputs in the selection of roads that needed improvement. Aside from a practical and transparent approach, the consultations compensated for the lack of information required for conventional planning.
Tocantins, as many places in the world, doesn’t have any traffic data, information on road conditions, or even maps of the rural road network available. Although IT technologies are emerging and the importance of these data for management of road assets is evident, it is often time-consuming and costly to survey all the rural road network, especially in a state like Tocantins, which is larger than the United Kingdom.
Getting people to make the switch is easier said than done: decades of car-centric development, combined with the persistence of the private car as a status symbol, have made it hard for policymakers to take residents out of their vehicles.
Against this backdrop, I was inspired to learn about the example of Suwon, Gyeonggi Province, a city of 1.2 million some 45km south of Seoul I visited on my last trip to the Republic of Korea.
Officials in Suwon have realized that, although awareness of climate change is becoming widespread, behavioral engagement hasn’t quite caught up. To overcome this challenge, the city decided to make sure residents could be directly involved in the design and implementation of its urban transport strategy.
- livable cities
- Citizen Participation
- Citizen Engagement
- urban design
- urban mobility
- urban transport
- sustainable cities
- Sustainable Communities
- sustainable transport
- sustainable mobility
- Public Sector and Governance
- Climate Change
- Urban Development
- East Asia and Pacific
- Korea, Republic of
Editor’s note: The findings, interpretations and conclusions expressed herein are those of the authors and do not necessarily reflect the view of the World Bank Group, its Board of Directors or the governments they represent.
Even as domestic tax reform is in the political limelight, there is growing attention to taxation in the developing world and the role of citizens in shaping tax policy.
Editor’s note: This is the first installment of a two-part series. You can read part-two here. The findings, interpretations, and conclusions expressed herein are those of the authors and do not necessarily reflect the view of the World Bank Group, its Board of Directors or the governments they represent.
The World Development Report 2017 on Governance and the Law has cast some much welcome attention on the role of law in development. Compared to other sectors, international aid to the justice sector has been relatively low: only 1.8% of total aid flows, compared with 7.4% and 7.5% for the health and education sectors respectively between 2005 and 2013. More than that, the WDR 2017 is commendable for successfully articulating a positive and coherent if cautious view of law’s role.
On October 26, as part of the World Bank’s celebration of the 10th International Open Access week, I moderated a panel discussion on behalf of the Bank and the Scholarly Publishing and Academic Resources Coalition (SPARC). Experts shared their experiences, success stories, and identified remaining challenges in advancing Open Access. External participants and Bank Group staff were invited to the event, which was also live-streamed and recorded.
- OA Impact
- OA Licensing
- OA Challenges
- OA Barriers
- Open Government
- World Bank Open Data
- Open Archives
- Peer-Reviewed Sources
- Predatory Journals
- Fake News
- Citizen Engagement
- Disclosure and Appeals
- Access to Information
- World Bank Group
- Elisa Liberatori Prati
- #Open in order to
- Open Access
How can citizens’ actions help build a society that is more open, accountable and inclusive? In about a week, social accountability stakeholders from across the world will convene at World Bank headquarters to discuss just that, at the Global Partners Forum of the World Bank’s Global Partnership for Social Accountability (GPSA).