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citizen feedback loops

Media (R)evolutions: Citizens are eager to interact with their cities but need greater access to digital platforms

Roxanne Bauer's picture

New developments and curiosities from a changing global media landscape: People, Spaces, Deliberation brings trends and events to your attention that illustrate that tomorrow's media environment will look very different from today's, and will have little resemblance to yesterday's.

Digital technologies have been lauded for their ability to set aside social and geographic boundaries, allowing people to communicate with others from different backgrounds in different parts of the world.  They are also known for their capacity to collect and track data on end users that can be used in the aggregate to inform decision-making. This level of engagement and data analysis led some to wonder if digital technologies would democratize communication and service delivery between governments and their citizens. Civic leaders, the argument followed, who embrace new technologies could benefit from deeper community engagement and increased stakeholder awareness on government initiatives and would be equipped with a steady flow of constituent feedback and a transparent track record.  Communities would be rewarded with insights into the functioning of new systems and the demand for city services as well as means to report inconsistencies or problems.
 
While the dream of proper two-way communication and digital feedback loops has not been realized by most cities, citizens would appreciate direct, real-time interaction with their local governments. While less than one-third of citizens (32%) are currently providing feedback to their local authorities, over one-half say they would like to do so. A large number of citizens (51%) want wider access to digital platforms to enable them to communicate with government or expansion of free wifi in public spaces (50%), perhaps signaling that basics, like access to the Internet and digital literacy skills, may have the greatest impact on citizens’ ability to interact. Many citizens— in both developed and developing countries— still lack broadband access at home and have limited data to use on smartphones. This means that as governments attempt to interact on digital platforms and share information online, they also need to be mindful of the digital divide within communities.
 

 

Call for Feedback: How-To Note on ICT-Enabled Citizen Feedback Loops

Samhir Vasdev's picture

The review process for this How-to Note has ended. The paper has been downloaded 47 times and we received 5 comments.

We are grateful to the many reviewers for their valuable comments. The author will carefully review and consider all comments when finalizing the note. The final version of the How-To Note will be published on the Open Development Technology Alliance website and announced in the World Bank blog forum