NGOs must strive for scale if they want to fulfil their roles as enablers and incubators in striving for development
Citizen participation, access to information and action usher in much needed reforms. The process to engage citizens is easy to describe but hard to achieve. So how do you grab and keep the attention of community stakeholders and keep them informed? This week’s answer is “Participedia.”
"Participedia is a wiki-based platform with an ambitious goal: strengthening democracy around the world. The website consists of a user-generated library of examples and methods of participatory governance, public deliberation, and collaborative public action. From citizen involvement in budgeting to oversight groups that ensure better health care and social service delivery, government initiatives that encourage democratic participation demonstrate powerful results." Launched in 2009, Participedia is a project of Stanford University, Harvard University, and the University of British Columbia. Participedia uses the same wiki platform as Wikipedia except they use it to tell democratic reform stories.
In the book, The Idea of Justice, Amartya Sen motivates the discussion on the importance of processes and responsibilities by relying on an example. In the Gita (part of the Mahabharata), on the eve of the crucial battle episode in the epic, Arjuna expresses his doubts about leading the fight which will result in so much killing. Lord Krishna, tells him that he, Arjuna, must perform his duty, that is, to fight. And to fight, irrespective of the consequences.
Krishna’s blessing of the demands of duty is meant to win the argument from a religious perspective. But most of us would share Arjuna’s concerns about the fact that, if the war were to occur, with him leading the charge on the side of justice and propriety, many people would get killed. He himself would be doing a lot of the killing, often of people for whom he had affection.
Large-scale public services and expenditure, especially those specifically designed for the poor, are vulnerable to leakages. Whether it is access to quality health care or education, clean water or entitlements under a development scheme; the poor face many barriers in accessing the public services and programs that are intended for them.
Social accountability interventions aggregate citizen voice and strengthen their capacity to directly demand greater accountability and responsiveness from public officials and service providers. Such interventions include the use of tools such as community scorecards, citizen report cards and social audits.
In 2007, three social accountability interventions were introduced in India in public programs on a pilot basis, representing budgets that run into the billions of dollars. With social accountability as the common denominator, three different states with three different service delivery contexts have been able to precipitate a series of impacts in just one year.