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Performance Measurement

M-government? – Innovations from Punjab

Ana Bellver Vazquez-Dodero's picture

Two recent blogs (Mobile Apps for Health, Jobs and Poverty Data  and Transformational Use of ICTs in Africa) talked about how mobile applications facilitate access to services in the financial, trade, agriculture, and social sectors.
 
Despite proliferation in business applications, most government applications only provide information about public services and agencies. The potential is huge and now there is a level playing field for developed and developing countries.  Take the USA where government applications are still quite limited in scope and quantity (see the 10 best).  Aware of their unleashed potential, President Obama issued a directive on May, 23rd 2012 to every federal agency “to make two government services the American people depend on, available on mobile phones.”  Yes, May 2012.

How can public service providers do better? Pay versus ‘prosocial motivation’

Willy McCourt's picture

 BEYOND PAY AS MOTIVATOR

Pay reform has been a mainstay of our public sector practice over many years.  We have encouraged governments to ‘decompress’ pay, paying more to senior staff whose relative contribution to the public service, we have argued, is not reflected in their pay packets.  We have sponsored job evaluation exercises, so that pay is aligned more closely with duties.  We have tried to link pay to some measure of performance.