"Once upon a time in the faraway Baltic region was a tiny nation of Estonia. Newly independent, with a population of 1.3 million, and with 50 percent of its land covered in forests, it was saddled with 50 years of under development. While it was operating with a 1938 telephone exchange, it’s once comparable neighbor across the gulf, Finland, had a 30 times higher GDP per capita and was waltzing its way into new technological advances. Estonia was faced with the challenge of catching-up with the rest of the world. It too embarked upon the technology bandwagon, but revolutionized it’s progression, by creating identity, secured digital Identity for its citizens. And finally, Estonia became a country teeming with cutting-edge technology. The end. “
It is 10 years since the World Bank launched its landmark World Development Report (WDR), Making Services Work For Poor People. A decade later, what have we learnt about the science and politics of service delivery – and what are the emerging issues that will shape future priorities? The recent anniversary Conference in Washington D.C., co-hosted by ODI and the World Bank, with support from the UK Department for International Development, discussed new developments, data and trends in public service delivery since 2004 across a range of service delivery sectors.
In the conference report, ODI experts share their reflections on the conference and on future directions in five key areas for service delivery: information and incentives, behavioral economics and social norms, financing service delivery, fragile states and the politics of delivery. This article by Leni Wild talks about information and incentives.
There is still a gap to be filled between having more information and figuring out whether and how services improve. However, February’s joint ODI and World Bank Conference marking ten years since the World Development Report (WDR) on Making Services Work for Poor People flagged up where progress has been made, and what we are learning about the role information can – and cannot – play here.
Ten years after the World Development Report 2004, the ODI’s Marta Foresti reflects on the past decade and implications for the future
Why do so many countries still fail to deliver adequate services to their citizens? And why does this problem persist even in countries with rapid economic growth and relatively robust institutions or policies?
This was the problem addressed by the World Bank’s ground-breaking 2004 World Development Report (WDR) Making Services Work for Poor People. At its core was the recognition that politics and accountability are vital to improve services and that aid donors ignore this at their peril. Ten years on, these issues are still at the heart of the development agenda, as discussed at the anniversary conference organised jointly by ODI and the World Bank in late February.
As much as this was a moment to celebrate the influence of the WDR 2004 on a decade of development thinking and practice, it also highlighted just how far we have to go before every citizen around the world has access to good quality basic services such as education, health, water and electricity.
The WDR 2004 report certainly puts politics centre stage. Ten years on, the picture remains the same: where there’s any form of accountability relationship, there is some form of politics. A key insight of the WDR 2004 report was the trio of accountability relationships for service delivery and demand for improvement involving citizens, service providers and the government.
There is a positive vibe around Detroit today, as the city transforms itself under the Detroit Future City Strategic Framework, a blueprint that will guide decision making and actions to realize a shared vision. In many ways, Detroit embodies the problems of cities around the world – post-industrial decline, deterioration of services, lack of economic opportunities. What can we learn from Detroit’s experience to become more resilient? Dan Kinkead, Director of Projects for the Detroit Future City Implementation Office, shares his insights on moving a legacy city into the future.
You’ve emphasized the importance of participatory planning in developing a framework for Detroit’s future. Why?
The three points made in my previous post—that services particularly fail poor people, money is not the solution, and “the solution” is not the solution—can be explained by failures of accountability in the service delivery chain. This was the cornerstone of the 2004 World Development Report, Making Services Work for Poor People. In a private market—when I buy a sandwich, for example—there is a direct or “short route” of accountability between the client (me) and the sandwich provider. I pay him directly; I know whether I got a sandwich or not; and If I don’t like the sandwich, I can go elsewhere—and the provider knows that.
Back in 2003, when we were writing the 2004 World Development Report, Making Services Work for Poor People, we had no idea that it would spawn so much research, innovation, debate and changes in the delivery of basic services. Last week, we had a fascinating conference, in collaboration with the Overseas Development Institute, to review this work, and chart the agenda for the coming decade. Being a blogger, I wanted to speak about what WDR2004 got wrong, but some of my teammates suggested I should start by describing what we got right. So here are three ways WDR2004 changed the conversation about service delivery (what we got wrong will be the next post).
Inspired by Jeremy Adelman’s wonderful biography of Albert Hirschman (Worldly Philosopher: The Odyssey of Albert O. Hirschman, Princeton University Press, 2013), I’ve read and reread Hirschman’s masterpiece, Exit, Voice and Loyalty: Responses to Decline in Firms, Organizations, and States, (Harvard University Press, 1970) and his follow up essay “Exit, Voice, and State” (reprinted in The Essential Hirschman, Princeton University Press, 2013). Although Hirschman produced these works over 40 years ago, his simple model of flight (“exit”) or resistance (“voice”) in the face of unsatisfactory economic, political or social conditions remains highly relevant for policymakers and development practitioners concerned with eliminating extreme poverty, reducing inequality, and improving basic services accessible to the poor.
Hirschman’s ideas provide much cause for reflection within the context of present-day Indonesia. Indonesia has enjoyed over a decade of macroeconomic stability and economic growth. From 2000 to 2011 GDP expanded by 5.3 percent per year, and the official poverty count halved from 24 percent in 1999 to 12 percent in 2012. This period also saw notable improvements in health and education. Access to education has become more widespread and equitable. Girls are now as likely as boys to graduate from secondary school. In health, Indonesia is on track to meet Millennium Development Goals for reducing both the prevalence of underweight children under five years old, and the under-five mortality rate.
Our Top Ten Blog Posts by readership in 2013
This post was originally published on January 24, 2013
It will soon be nearly four years since then San Francisco mayor, Gavin Newsom visited Twitter headquarters. He told Biz Stone (one of the Twitter founders) about how someone from the city had sent him a Twitter message about a pothole. A discussion about "how we can get Twitter to be involved in advancing, streamlining, and supporting the governance of cities," led to the creation of @SF311 on Twitter that would allow live reporting by citizens of service needs, feedback, and other communication. Perhaps the most innovative aspect at that time was that citizens would be able to communicate directly and transparently with the Government. San Francisco was the first US city to roll out a major service such as this on Twitter.
Twitter offers several advantages over phonecalls or written requests made by citizens, some of which I have mentioned before:
The progress in achieving the target set for the Millennium Development Goals (MDGs) continues to be diverse across goals and regions. The goals aim at actualizing a universal standard of being free from grinding poverty, being educated and healthy and having ready access to clean water and sanitation. While progress has lagged for education and health related MDGs, the proportion of people living in extreme poverty has indeed fallen. To accelerate further progress in the latter, development strategies have to attempt to increase not only the rate of growth but also the share of income going to the poorest section of the population along the rural-urban continuum.
Economic projections for developing countries prepared by the World Bank state that approximately 970 million people will continue in 2015 to live below $1.25 a day. This would be equivalent to 15.5% of the population in the developing world. Herein, the pertinent challenge of reducing extreme poverty through creation of new income opportunities and better delivery of basic services largely remains in rural areas. In addition, such poverty is concentrated more in Asia (East and South) and Sub Saharan Africa with 38% and 46% of their poor residing in rural areas respectively. Thus, the task of effective rural development remains daunting. But the latter has to be operationalized and implemented holistically, and more importantly, in context of the complexities posed by the rural -urban continuum.