“By introducing an automated customer management system we took a noose and put it around our own necks. We are now accountable!”
This reflection from a manager in the Nairobi Public Water and Sewerage utility succinctly captures the impact of MajiVoice, a digital system that logs customer complaints, enables managers to assign the issue to a specific worker, track its resolution, and report back to the customer via an SMS. As a result, complaint resolution rates have doubled, and the time taken to resolve complaints has dropped by 90 percent.
MajiVoice shows that digital technologies can dramatically improve public sector capacity and accountability in otherwise weak governance environments. But is this example replicable? Can the increasingly cheap and ubiquitous digital technologies—there are now 4.7 billion mobile phone users in the world—move the needle on governance and make bureaucrats more accountable?
Like much of Sub-Saharan Africa, the Eastern and Southern Africa region has seen significant economic growth in recent years, largely relying on agriculture and extractives. However, it hasn’t been able to keep up with the skilled labor demanded by the region’s required economic transformation for further growth. Surveys reveal that firms in the region now face acute challenges in developing research and development (R&D) capacity and filling technical and managerial positions – not just due to inadequate production of college graduates that have been rising over the years, but also due to low quality and relevance of current education and training at the tertiary level.
A good number of African governments have shown how technologically-forward thinking they are by announcing one-tablet-per-child initiatives in their countries. President John recently announced that tablets for Ghana’s schoolchildren were at the center of his campaign to improve academic standards. Last year, President Kenyatta of Kenya abandoned a laptop project for tablets.
A technology bootcamp in Medellín, Colombia. © Corporación Ruta N Medellín/World Bank
The fourth industrial revolution is disrupting business models and transforming employment. It is estimated that 65 percent of children entering primary school today will, in the future, be working in new job types that do not exist today. These changes have been more noticeable in developed countries, with the 2008 financial crisis accelerating this transformation process. However, they are also affecting emerging economies that have traditionally relied on routine blue-collar jobs (e.g., textiles, manufacturing or business process outsourcing) for broad employment and economic development.
Start-ups are at the core of these disruptions in business models. In recent years, we have witnessed how completely new market categories have been created out of the blue, transforming entire sectors of the economy, including transportation, logistics, hospitality, and manufacturing. When start-ups disrupt a market, a new business category is created and new sources of growth and employment are generated.
When we think about start-ups and employment, the first thing that come to mind is the start-up founders, typically highly educated and motivated individuals. However, evidence from New York startup ecosystem, a testing ground of new jobs generated through technology after the financial crisis, suggests otherwise.
First, most of the jobs generated by the tech start-up ecosystem are not in start-ups but in the traditional industries that either are influenced or disrupted by start-up technologies (with over three times more employment generated in the non-tech traditional industry).
Second, more than 40 percent of these new jobs did not require bachelor’s degree skills or above. These are jobs like building a website, a basic database, a web or mobile app.
What are the skills needed to fill these categories — which we can call tech blue-collar skill jobs — and how people are being trained for them?
We recently met Mariana Costa from Laboratoria – a nonprofit that empowers young women by providing them access to the digital sector. In the next three years Laboratoria will train more than 10,000 young women as coders. This tech social enterprise located in Peru, Mexico and Chile, helps young women - who have not previously had access to quality education – enroll in an immersive five-month training program at Laboratoria’s Code Academy, where students achieve an intermediate level on the most common web development languages and tools. Their technical development is complemented with a personal development program that helps them build the soft skills needed to perform well at work. Successful graduates also receive mentoring and job placement and are usually able to pay-back the cost of the course during their first two years of employment. Most of the time, these young girls are the only breadwinners in their households.
In South Asia, high-tech exports comprise a much larger share of total manufactured exports today than they did in 1990. In fact, the percentage of high-tech exports more than doubled between 1990 and 2014, and have been trending upwards for the past 3 years. Aircraft, computers, and pharmaceuticals are all examples of high-tech exports, which rely on large outlays of research and development. As South Asia seeks to become more globally competitive, these industries can help propel the region's countries into middle-income levels.Find more trade data from South Asia
Read the latest trade news and research from the World Bank Group
AlphaGo, Google’s DeepMind Artificial Intelligence (AI) program for Go game, recently beat the world’s top ranked Korean grandmaster Lee Se-dol in a five-game Go match in Seoul. Lee’s defeat by 4-1 turned into a shock for the Korean public and quickly spurred a major discussion on the state of Artificial Intelligence development and its broader impact on society. In response to the soaring public attention, the Korean Ministry of Science, ICT and Future Planning (MSIP) has laid out the Artificial Intelligence Information Industry Development Strategy, which aims to strengthen the foundation for AI growth.
There is a round metal tray surrounded by four children and their parents. In it, there are plates filled with instant noodles, hummus, lebne, olives and pickled eggplant. I look left and there is a silver tea pot. I look right and my eyes catch a plastic bag of pita bread.
The tray is put on an unfinished concrete floor covered with a bunch of heavy winter blankets. The brick walls are partially covered with bedding sheets, while heavy winter clothes are hanging on a water pipe.
I lift my head up. I see a light bulb hanging from an unfinished cement ceiling. When I look back down, I see a toddler approaching me trying to poke my eyes, until I realize that I am not actually there and she is only trying to poke the 360 camera!
- Syrian Crisis
- Syrian Civil War
- Road to Refuge
- Development Challenges
- Information and Communications Technology
- information and communication for development (ICT4D)
- Information Technology
- Virtual Reality
- Middle East and North Africa
- Syrian Arab Republic
I’ve suggested recently that although high economic growth in recent decades has greatly improved average life expectancy, infant mortality, and other leading indicators policymakers and development practitioners were still worried about the sustainability of these trends and whether people in developing countries would eventually enjoy the high standards of living of high-income countries. This, against the background of a planet under increasing stress, particularly as a result of climate change. In this blog, I explore some of the actions needed to sustain our global economy.
The World Economic Forum describes this transformation as the “Fourth Industrial Revolution,” because the speed and extent of disruption is unprecedented.
A key trend of this revolution is the emergence of technology-enabled, peer-to-peer and business-to-peer platforms that facilitate commerce. These platforms – most commonly referred to as the “sharing economy” or the “collaborative consumption economy” – have grown exponentially in recent years, disrupting existing industry structures and value chains in developed and emerging markets.
Notably, growing internet and mobile penetration catalyzed the growth of disruptive firms and innovations, such as Uber and Airbnb, in a number of middle- and low-income countries. However, as highlighted by the 2016 World Development Report, for this digital revolution to be inclusive, and for it produce dividends for the poor, its “analog complements” – such as the institutions that are accountable to citizens and the regulations that enable workers to access and leverage this new economy – should also be in place.
The global proliferation of these collaborative platforms poses new challenges for regulators trying to keep pace with rapidly evolving business models. This issue was at the heart of discussions between former Head of Public Policy at Facebook, Uber and DJI, Corey Owens, and Professor of Law at Howard University and former regulator at the Federal Trade Commission, Andy Gavil, at the 2016 Business Environment Forum that took place in Washington from May 17 to 19.