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uReport

Crowdsourcing Feedback to Improve Healthcare Systems

Kidus Asfaw's picture

Co-authored by: Yvonne Nkrumah and Julia Mensah (WBIHS), and Lyudmila Bujoreanu (TWICT)

How satisfied are Uganda’s citizens with the services they receive in public health facilities? It’s a question that has important implications for Uganda’s efforts to improve service delivery and reform health systems, and one that was recently put directly to Ugandans, via crowdsourcing.

Last summer, the World Bank Group partnered with UNICEF and the Medicines Transparency Alliance (MeTA) to leverage two SMS-based platforms – U-report and mTrac – to generate real-time information from both citizens and health providers, providing critical evidence on health service delivery.

Weekly Wire: the Global Forum

Kalliope Kokolis's picture

These are some of the views and reports relevant to our readers that caught our attention this week.

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uReport: Citizen Feedback via SMS in Uganda

“For aid organizations, knowing what local communities and beneficiaries want and need is the key to running successful, sustainable programs. In Uganda, UNICEF is using mobile phones and broadcast media to get direct feedback from Ugandans on everything from medication access to water sanitation. The project, called uReport, allows users to sign up via a toll-free shortcode for regular SMS-based polls and messages. Citizen responses are used both in weekly radio talk shows to create discussion on community issues, and shared among UNICEF and other aid organizations to provide a better picture of how services work across Uganda.

Sean Blaschke, a Technology for Development specialist at UNICEF Uganda, explains that uReport gathers information from participants and informs citizens of their rights and available services. Recent polls have included questions about school dropouts, water point availability, mosquito net usage, and youth employment, all collected via SMS polls.” READ MORE