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Information and Communication Technologies

Nepal: Modest beginnings, big rewards

Taneem Ahad's picture
In recent years, Nepal has made the headlines for the wrong reasons. In April 2015, it was shaken by a huge earthquake that claimed thousands of lives and caused country-wide destruction.  In previous decades, it suffered political violence and chronic instability.

Yet despite these difficulties, the country rebounded strongly with growth at 7.5 percent in Fiscal Year 2017 and was able to achieve significant progress in business through a series of seemingly modest yet important steps.

Over the course of four years, Nepal’s Ministry of Industry, the country's Office of the Company Registrar (OCR) and IFC’s Investment Climate Team implemented a series of reforms to encourage business registration online. In 2013, a new mandatory online registration service was launched. Help desks in the Kathmandu OCR office, extensive training for business owners, a media campaign, and an enabling legal directive eased the speed and efficiency of the registration process for businesses.

Within a short period of time, almost 100 percent of companies – as opposed to 10 percent during the initial phase of launch – were registered online. Registration became simpler, saving money for both businesses and the government. Online registration also addressed the challenges of the government's limited capacity and poor technology readiness through extensive training and peer-to-peer learning. The processes became more transparent with online file tracking.

In the year following the launch of the online registration system, Nepal’s ranking for "Starting a Business" in the World Bank Group’s 2014 Doing Business Report rose by 6 places. The number of days it took to start a business dropped by 45 percent and led to a 24-percent increase in the number of new companies registered annually.



In Nepal, an employee of the Trade and Export Promotion Centre works on the Nepal Trade Information Portal. The portal, financed under the Nepal-India Regional Trade and Transport Project, provides information that traders need to import and export goods, including information on permits, laws and taxes. Photo Credit: Peter Kapuscinski / The World Bank

These successes produced broader lessons for Nepal and others facing similar challenges. These include:
  • Make change compulsory, easy and durable. People adapt to new circumstances only if they feel compelled to do so, and only if they fel that the change is not going to disrupt their businesses.
  • Ensure coordination between government offices in supporting initiatives. There must be "buy-in" from all government agencies involved at all levels. ICT changes must be fully coordinated with business staff. 
  • Nurture trust and cooperation between the WBG and government teams.  Study and learn about previous experiences, communicate how the current project will be carried out, and keep talking to partners in government. 

Preparing for the future of logistics - the Singapore way

Yin Yin Lam's picture
Photo: Sarah Starkweather/Flickr
The government of Singapore recently outlined its vision for the country's future, describing how different sectors could harness technology, innovation and mega-trends in order to take the city-state to the next level. This approach includes a dedicated Industry Transformation Map for the logistics sector, which accounts for 7.7% of Singapore's GDP and over 8% of jobs. Logistics is also understood as a crucial enabler for other significant parts of the economy, such as manufacturing and trade.

How is Singapore anticipating the transformation of logistics?

Singapore has been considered a major logistics hub for quite some time, and is currently ranked first in Asia according to the Word Bank’s Logistics Performance Index. The sector, however, is experiencing significant transformations such as the rise of digitally enabled logistics services, and the emergence of new delivery capabilities (autonomous vehicles, 3D printing).

The Industry Transformation Map (ITM) will help Singaporean logistics keep its competitive edge in this rapidly evolving context, and aims to achieve a value-added of S$8.3billion (US$6 billion) by 2020. In particular, the ITM intends to strengthen innovation, productivity, as well as talent development across the logistics sector—including by leveraging trends such as artificial intelligence and collaborative robotics.

360° Technological change

Brittany Walters's picture
Young woman checks her phone.
For the World Bank, changes in the global landscape present a challenge in developing innovations and solutions that can address pressing issues around health, education, and social protection. (Photo: Simone D. McCourtie)

The way we communicate, produce, and relate to technology is evolving quickly.
 
Tell me something I don’t know, you’ll say.

That’s where Benedict Evans, a prominent tech guru from the venture capital firm Andreessen Horowitz ('a16z') in Silicon Valley, comes in. In a recent presentation at the World Bank (Mobile is Eating the World) Evans shared inspiring, and at times, unnerving insights on how technology is shaping our world and how it might impact the global development community.  Here are some key takeaways:    

Three policies to promote a more inclusive future of work

Luc Christiaensen's picture
 Arne Hoel/World Bank
Even if the technologies are available, businesses and individuals often lack the necessary skills to use them. And these skill gaps exist at multiple levels. 
(Photo: Arne Hoel/World Bank)

As we explained in previous posts, digital technologies present both threats and opportunities for the employment agenda in developing countries. Yet many countries lack the means to take full advantage of these opportunities, because of limited access to technology, a lack of skills, and the absence of a broad enabling environment, the so-called “analog” complements.


Pakistan bridges the gender divide by embracing a digital economy

Priya Chopra's picture
Registration at the Digital Youth Summit. DYS is an age and gender-inclusive diversified digital platform.
Photo Credit: Digital Youth Summit


Standing in line to sign up for the Digital Youth Summit in Peshawar this May, I struck up a conversation with a young woman from Peshawar. I was pleasantly surprised by her level of interest and eagerness in participating at the tech conference.  She was keen to develop an app that would allow her to sell home-based food products at a national level.  She had already gathered a group of friends who would work with her on different aspects of task planning and implementation.  Her enthusiasm was palpable and infectious.  Born and raised in South Asia, I understand the constraints local women face in largely male dominated societies.  I was therefore heartened by the large turn-out of women queuing to enroll for the workshops.  

What can governments do to bridge the gap between producers and users of budget information

Paolo de Renzio's picture
Entering data. Photo: World Bank

In the fiscal transparency arena, people often hear two conflicting claims. First, governments complain that few people take advantage of fiscal information that they make publicly available. Many countries - including fragile and low-income countries such as Togo and Haiti – have been opening up their budgets to public scrutiny by making fiscal data available, often through web portals.
 
Increasing the supply of fiscal information, however, often does not translate to the adequate demand and usage required to bring some of the intended benefits of transparency such as increased citizen engagement, and accountability. Providing a comprehensive budget dataset to the public does not guarantee that citizens, Civil Society Organizations (CSOs) and the media will start digging through the numbers.

Leveraging Open Source as a Public Institution — New analysis reveals significant returns on investment in open source technologies

Vivien Deparday's picture

Examples abound of leading tech companies that have adopted open source strategy and contribute actively to open source tools and communities. Google, for example, has been a long contributor to open source with projects – such as its popular mobile operating system, Android – and recently launched a directory of the numerous projects. Amazon Web Services (AWS) is another major advocate, running most of its cloud services using open source software, and is adopting an open source strategy to better contribute back to the wider community. But can, and should, public institutions embrace an open source philosophy?

In fact, organizations of all types are increasingly taking advantage of the many benefits open source can bring in terms of cost-effectiveness, better code, lower barriers of entry, flexibility, and continual innovation. Clearly, these many benefits not only address the many misconceptions and stereotypes about open source software, but are also energizing new players to actively participate in the open source movement. Organizations like the National Geospatial-Intelligence Agency (NGA) have been systematically adopting and leveraging open sources best practices for their geospatial technology, and even the U.S. Federal Government has also adopted a far-reaching open source policy to spur innovation and foster civic engagement.

So, how can the World Bank – an institution that purchases and develops a significant amount of software – also participate and contribute to these communities? How can we make sure that, in the era of the ‘knowledge Bank’, digital and re-usable public goods (including open source software, data, and research) are available beyond single projects or reports?

Leveraging ‘suptech’ for financial inclusion in Rwanda



With financial inclusion now established as an objective for most financial sector policymakers worldwide,  the day-to-day responsibility for ensuring its achievement in a responsible, consumer-friendly, and evidence-based manner often falls to financial sector supervisors.  Two challenges are particularly relevant: first, with an increased policy focus on financial inclusion, supervisors are often tasked with adapting reporting systems to collect granular data to monitor financial inclusion and inform policy. For example, how many customers are using each product? Are newly opened accounts active or dormant? What is the rate of growth of agent networks in rural areas?

Second, there is a global trend towards diversifying the range of financial service provider (FSP) types in a given market in order to improve competition and consumer choice, and ultimately financial inclusion. This means that non-bank FSPs such as mobile network operators (MNOs), fintech companies, financial cooperatives and microfinance institutions are increasingly brought under the supervisory mandate of supervisory authorities. This presents a significant challenge for financial sector supervisors who must cover a large and diverse set of FSPs with distinct risk profiles and capacities, stretching their already limited resources. Collecting and analyzing accurate, relevant, and timely information from these providers is at the heart of this supervisory challenge.

Many financial sector supervisors are seeking technology-enabled solutions to address these challenges, an approach known to some as “suptech” (i.e. supervision technology). The National Bank of Rwanda (BNR) provides a case in point.

The Future of Work: The number of jobs is not the only thing at stake

Siddhartha Raja's picture
Photo of computer lab. Technology is a great job-creating machine. But will these new jobs be better or worse?
Technology is a great job-creating machine. But will these new jobs be better or worse? (Photo: John Hogg / World Bank)

Most of the discussion about the future of work focuses on how many jobs robots will take from humans. But this is just a (small) part of the change to come. As we explained in our previous blog, technology is reshaping the world of work not only by automating production but also by facilitating connectivity and innovation. The changes that digital technology is introducing in the price of capital versus labor, the costs of transacting, the economies of scale, and the speed of innovation bring significant effects in three dimensions: the quantity, the quality, and the distribution of jobs. Let’s see them in detail.

Counting the uncounted: 1.1 billion people without IDs

Vyjayanti T Desai's picture
Also available in: Français | العربية| Español
Photo: Daniel Silva Yoshisato

An estimated 1.1 billion people worldwide cannot officially prove their identity, according to the 2017 update of the World Bank's Identification for Development (ID4D) Global Dataset.

Identification matters

How do we prove who we are to the people and institutions with whom we interact? Imagine trying to open your first bank account, prove your eligibility for health insurance, or apply for university without an ID; quality of life and opportunities become severely restricted.  An officially-recognized form of ID is the key enabler – critical not only for exercising a wide range of rights but also for accessing healthcare, education, finance, and other essential services. According to the World Bank Group’s latest estimates, this is problematic for an estimated 1.1 billion people around the globe.

Addressing this most basic barrier was the rationale behind the international community’s decision to set target 16.9 in the UN Sustainable Development Goals: “to provide legal identity for all, including birth registration” by the year 2030. It was also the impetus for the World Bank Group’s launch of the Identification for Development (ID4D) initiative in 2014.

In order to work effectively towards this ambitious goal, governments and development partners need to understand the scale of the challenge – and every year the World Bank Group updates the ID4D Global Dataset to do just that. Using a combination of publicly available data (e.g. birth registration coverage rates from UNICEF) and self-reported data from ID agencies, we estimate the population without an officially recognized ID in 198 economies. In addition, we collate relevant qualitative information such as details on the agencies and ministries responsible, and the prevalence of systems which are digital (now introduced in 133 economies, but not necessarily with full coverage in each).

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