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Law and Regulation

Reforming victim support services: Lessons from Serbia

Georgia Harley's picture

Victims of crime are among the most vulnerable groups in need of government services - from basic information to shelters, hotlines, health and psychological services, legal assistance, and more. Yet, support services are often inadequate or even unavailable, leaving victims feeling helpless and abandoned by the justice system. This brings a range of economic and social welfare costs that should be avoided.

But how do we prevent these negative, spillover effects?

Making taxes work for the SDGs

Jan Walliser's picture
Also available in: Français
Graphic: World Bank Group

Taxation plays a fundamental role in effectively raising and allocating domestic resources for governments to deliver essential public services and achieve broader development goals.

Wrong criticisms of Doing Business

Shanta Devarajan's picture

While I welcome criticism and comments on the Doing Business (DB) report—or any other data and research product of the World Bank, for that matter—I find Justin Sandefur’s and Divyanshi Wadhwa’s (SW) recent blog posts on DB in Chile and India neither enlightening nor useful. 

How do courts impact the business climate… really?

Georgia Harley's picture
Tim Cordell, Cartoonstock.com

We know that the justice system dampens the business climate in many of the countries where we work. In Bank reports, national strategies, and in common parlance, we lament that poorly performing courts delay business activity, undermine predictability, increase risks and constrain private sector growth. Going further, we conclude that weak justice systems disproportionately hamper micro, small and medium sized enterprises (MSMEs) because they have less buffer to absorb these problems - which can become make-or-break for their businesses.

So that’s the ‘what’ but, precisely, how, do courts impact businesses?
 

How can we enhance competition in bus passenger urban transport?

Shomik Mehndiratta's picture
Photo: EMBARQ Brasil/Flickr

Também disponível em português.

While bus services are often planned and coordinated by public authorities, many cities delegate day-to-day operations to private companies under a concession contract. Local government agencies usually set fares and routes; private operators, on the other hand, are responsible for hiring drivers, running services, maintaining the bus fleet, etc. Within this general framework, the specific terms and scope of the contract vary widely depending on the local context.

Bus concessions are multimillion-dollar contracts that directly affect the lives of countless passengers every day. When done right, they can foster vigorous competition between bidders, improve services, lower costs, and generate a consistent cash flow. However, too often the concessions do not deliver on their promise and there is a perception across much of Latin America that authorities have been unable to manage these processes to maximize public benefits.

As several Latin American cities are getting ready to renew their bus concessions—including major urban centers like Bogotá, Santiago de Chile, and São Paulo—now is a good time to look back on what has worked, what has not, and think about ways to improve these arrangements going forward.

E-justice: does electronic court reporting improve court performance?

Georgia Harley's picture


More and more courts are going digital. But does this improve judicial performance?
 
Legal literature on ‘e-justice’ seems to think so. So too does the World Development Report, ‘Digital Dividends,’ which highlights the potential for ICT to improve the transparency and quality of government service delivery.
 
As electronic court reporting is one key aspect of this trend, we want to take the opportunity to look at the pros and cons of improving judicial performance in different contexts.

Transforming Transportation 2018: To Craft a Digital Future for All, We Need Transport for All

Jose Luis Irigoyen's picture



Exponential progress in how we collect, process and use data is fundamentally changing our societies and economies. But the new digital economy depends fundamentally on a very physical enabler. Amazon and Alibaba would not exist without efficient ways to deliver products worldwide, be it by road or ship or drone. The job you applied for through Skype may require travel to London or Dubai, where you’ll expect to get around easily.

In fact, as the backbone of globalization, digitization is increasing the need to move people and goods around the planet. Mounting pressure on transportation as economies grow is leading to unsustainable environmental and safety trends. Transport needs are increasingly being met at the cost of future generations.

Can the digital revolution, which depends so much on efficient global and local mobility, also help us rethink transportation itself? To be a part of the solution to issues such as climate change, poverty, health, public safety, and the empowerment of women, the answer must be yes. Transport must go beyond being an enabler of the digital economy to itself harnessing the power of technology.

Year-in-Review: 12 top blogs of 2017

Yelena Osipova-Stocker's picture

2017 was a busy year in the world of infrastructure and public-private partnerships at the World Bank Group: from new knowledge products and tools, to innovations and success stories in places ranging from Peru and Ukraine, to Jordan, Pakistan, and Fiji. As we look at our top content that resonated most with you, our blog readers, we can categorize these posts into three broad categories:

Enhancing the quality of justice: the role of user feedback

Georgia Harley's picture


Courts around the world are increasingly adopting a more citizen-focused, user-friendly approach to justice.  They recognize that user satisfaction is a key dimension of the quality of justice.  And they know that when the courts are attuned to the needs of their users, trust and confidence in the entire justice system grows – bringing with it a range of positive spillover effects for the economy and the society.

But how to improve court user satisfaction? 

First, it requires a detailed understanding of the experience of the court user. 

More qualified procurement personnel will strengthen Afghanistan’s reform efforts

Anand Kumar Srivastava's picture
With support from the Afghanistan Reconstruction Trust Fund, the Afghan government is taking steps to professionalize procurement and improve capability in ministries and other government institutions.
With support from the Afghanistan Reconstruction Trust Fund (ARTF), the Afghan government is taking steps to professionalize procurement to improve the capability of ministries and other government institutions. Photo Credit: NPA/World Bank

Recruiting the right people for the right jobs is the drive behind the first mass recruitment carried out by the Government of Afghanistan to improve public services. The process is currently underway as part of the government’s civil service and procurement reforms to improve capacity in ministries. Almost 700 highly qualified women and men are expected to be recruited by the end of 2017.

The ongoing recruitment, led by the Independent Administrative Reform and Civil Service Commission (IARCSC), is in tune with the government’s efforts to professionalize procurement and improve capability in ministries and other government institutions.
 
Candidates are undergoing a rigorous selection process, including a mass examination, which saw about 7,800 people take the exam. IARCSC is working closely on this initiative with the National Procurement Authority (NPA), which is providing technical support, and the Ministry of Higher Education, which is facilitating the examination process.


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