My lovely wife recently gave me a MacBook Air for my birthday. She debated a Mac Air or iPad but went with the Mac Air since we had ‘free’ Microsoft Office software available from an earlier 3-copy purchase. All was going well until I went to install the software. After hours of trying to download the software, cryptic Microsoft internet messages, and a very unhelpful phone-in customer ‘service’, we were left with one remaining option: endure the Mac store and trade it in for an iPad or figure out the software. This is where we met Big Mac Dan (BMD).
BMD is a six-foot-six tall large man at Toronto’s Fairview Mall Mac Store. He was one of the many blue shirts in a very crowded store. After being delivered to BMD by a woman who politely pointed out to me, despite my surliness, that this really was a Microsoft issue, Dan and I proceeded to figure out how to install the software. After lots of trial and error, it turned out that both of us mistook a product-code ‘B’ for an ‘8’. Fortunately Dan (the other one) was incredibly patient.