A couple of nights ago, I went to listen to Anil Dash, founder of Experts Labs in Washington, DC. The title of the talk intrigued me. How Dot.Gov is the new Dot.com.
Given my interest in Open Government and Transparency, I assumed Anil would talk about new business models and how the private sector is well positioned to create social and economic value from datasets that public bodies release. But I was entirely wrong. Although I believe strongly that clean and comparable datasets are an essential raw material for the visualization and creative community to create powerful citizen-facing apps, Anil's point was entirely different and more powerful.
The two-way or interactive web that surfaced around 2004 in the private sector was about a fundamentally new way of interacting with users. It provided businesses an opportunity to dialogue with customers and listen to users' comments, needs, and feedback in much more efficient ways.