To get a full picture of how social accountability can improve the quality of health services in Indonesia, one only has to travel to the border areas in East Nusa Tenggara (NTT) province.
On a scorching afternoon in August 2015 in Bijaepasu sub-district, a six hour drive from the provincial capital Kupang, a queue was forming in front of the village health center or puskesmas. The crowd seemed undeterred by the temperature that hovered around 40 degrees Celcius.
Leaning against its deteriorating walls were mothers and babies, elderly women and men. The queue was long and slow moving. The health center workers appeared overwhelmed. There were barely any medical equipment or supplies.
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