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Public Sector and Governance

What can Laos teach us about organizational learning?

Naazneen Barma's picture
A collection of photos in the Champassak provincial office of Électricité du Laos shows the blue-shirted employees in action. Photo: Naazneen Barma/The World Bank
The hallways of the Électricité du Laos (EDL) provincial offices in Champassak Province are filled with posters bearing bar charts and diagrams illustrating the public utility’s remarkable success in delivering electricity to the country’s still heavily rural population.

It is easy to see that data is crucial to the agency’s operations. Sitting down with EDL’s employees and managers—all wearing the agency’s signature blue-shirt uniform with pride—it also becomes apparent that the science of numbers and the art of managing people have gone hand in hand at this agency. This combination has enabled EDL to make organizational learning a central pillar of the agency’s success.

Institutions Taking Root, a recent report of which I’m a co-author,  looked at nine successful institutions in fragile and conflict-affected states that share a core set of internal operational strategies. 


Bingjie Hu's picture
Also available in: English


Infrastruktur Baru Aceh yang Menakjubkan

David Lawrence's picture

Available in English

Bandar udara baru di Banda Aceh seindah Taj Mahal – terang, dengan lantai marmer yang luas dan kubah yang indah. Kita bisa membayangkan ada sebuah kolam yang indah atau taman…OK, mungkin saya mulai berlebihan. Tapi bagi yang pernah merasakan bandar udara yang lama – mirip terminal bis di kota tua yang ditempeli landasan – pasti bisa mengerti kenapa saya sangat antusias.