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Hi Michael, congratulations for the excellent summary. I definitely subscribe to all 9 "worst practices" and I have a couple of candidates for the list based on my experience on the field. Here they go 10 and 11. I'd love to hear the groups thoughts? 10. Don't think about the logistics and deployment challenges of ICT in a school system Large ICT deployments in education, where hundreds, possibly thousands of schools are equipped with new servers and desktops/netbooks constitute a massive logistics undertaking whose importance tends to be totally minimized. If a Business was to equip some thousands of branch offices with new servers and provide individual laptops/desktops for tens or hundreds of thousands of employees, that would certainly involve massively detailed planning and coordinated teams in the field along with round-the-clock support help-desks and finally appropriate tools and systems to manage installation, activation, authorization, access management, permission control, remote activity monitoring. However, in Education, such deployments tend to be taken in a pretty much ad-hoc manner - essentially dumping hardware at the school - and the fact of the matter is that the specific context in schools makes this even more challenging for a school then to a business. The consequences can be disastrous. We all heard the horror stories of computers that got to schools but were still waiting to be unpacked after a year, where no one knows exactly where and if they came live, who's using it, etc. and where substantial portions of the equipment deployed was never properly configured and when their configuration was broken they just got put in a pile of non-working equipment for months. 11. Assume that schools will have either a resident IT person or a IT-savvy teacher that will "make things work" locally. It is well known that the vast majority of the schools, don't have internal IT staff and their knowledge of IT is limited. On the other hand, the ICT infrastructure that goes into the schools is becoming increasingly complex (and increasingly resembles the infrastructure of a small and medium business). Including networking equipment to access the internet, security, firewalls, Wifi, email, web, content management, so on and so forth. So when the time comes to deploy this infrastructure at the school, if the expectation is that a local IT-savvy teacher will find its way through this complex set of services, then we're headed for disaster. The solution must be to provide interfaces for the Teacher's that do not require any IT expertise and are as easy-to-use and error-proof as possible and guarantee that all aspects of the Solution can be fully remotely managed online by a team of IT Experts. Otherwise, it is almost certain that local people won't be able to do the troubleshooting and management of issues that will inevitably occur and systems will soon be working deficiently or even unavailable. There's also a couple more topics that I find specially relevant for emerging markets and were partially listed in point 2, such as higher than feasible energy consumption levels, cooling needs that require even more energy, connectivity issues that require the ability to work offline, etc... which are taken as given in the some developed countries but can be huge show-stoppers in emerging ones.