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MOUSE

The Mouse that Severed the Red Tape from Guruvayoor Municipality in Kerala, India

Kalesh Kumar's picture

When 150 marriages are solemnized in a day within 60 minutes in the same venue, the challenges are not just with the brides and grooms to stick to their own soul mates, but also to the municipal authorities to keep track and issue marriage certificates in a reasonable time frame. As many Keralites located all over the world chooses Guruvayoor Temple for their marriage, delivering their marriage certificates adds to the troubles of a small municipality with less than 10 staff in the section.

On a recent visit to Kerala as part of the World Bank supported Kerala Local Government Service Delivery Project (KLGSDP), I found that in 2010 September, Guruvayoor Municipality solved the problems with marriage certificates, and opened a window of transparency and efficiency in its service delivery to the general public, through an e-governance platform. Meeting us in his current office in the Attingal Municipality, N Vijayakumar, former Municipal Secretary of Guruvayoor, took us through the journey he and a highly committed team made for bringing an e-revolution in the Municipality.