"I am happy with my new electricity connection—I pay less to the utility now than what I paid someone who sold me power before," said a woman I met recently in Anono, a low-income neighborhood of Cote d’Ivoire’s capital, Abidjan.
She proudly waved her new customer card at the utility worker. “My neighbor recharges his prepaid meter less often than I do,” she said. “I want as much power as he gets. I do not have many appliances, so give me a low-ampere connection like he has.”
Her neighbors echoed her sentiment.
I was impressed by how savvy first-time utility customers are about the tradeoff between the quality of service and cost of electricity access. Our visit to Anono followed a recent evaluation of World Bank Group Support to Electricity Access from 2000 to 2014. The report shows that over those 14 years, only 14 million grid and off-grid connections were delivered, while the Bank Group financed an estimated 60.2 gigawatts of generation capacity over the same period.
The report was a wake-up call and led us to think—how do we ensure that our large investment program in generation, transmission and distribution actually translates into electricity access for more Africans? Yes, off-grid solutions, such as those implemented through our successful Lighting Africa Program, work. But we also have to invest in the last mile, or even the last few yards of the electricity supply chain, to connect people to the grid. In many countries in Africa, the "entry ticket" is what holds the poor from getting a legal connection to grid power.