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January 2014

Getting Digital Service Delivery Right

Tina George Karippacheril's picture

We are curating a new monthly series on Digital Gov in developing countries seeking fresh perspectives and insights into the policy, institutional, and technical dimensions of using technology and public management to make services work for businesses and citizens.  
 
Over a cup of tea, on a January afternoon of freezing rain, Emily, who works on Digital for the US Government, and I met to exchange perspectives on what it takes for governments to get digital right. Although our contexts are vastly different, we agreed that there remain similar pain points in the developed and developing world. In the first edition of the Digital Gov. blog, we consider factors common to good digital service delivery.

The WBG’s experience with ‘problem-driven’ political economy analysis (PEA)

Verena Fritz's picture

Sometimes, development approaches work.  Policies are adopted, implemented, and – perhaps not perfectly, but overall – have the expected effects.  Sometimes, they don’t work.  Policies are debated and delayed for years.  They are undermined during implementation, are quickly back-tracked in the face of stronger-than-expected opposition, or are implemented, but end up triggering negative and unexpected consequences.  There are also constraints related to fiscal resources and capacity.  However, political economy dynamics often play a decisive role with regards to whether these constraints are addressed, or conversely, remain in place.