The World Bank Group sees the pillars of a more open and citizen centric government--transparency, citizen participation, and collaboration--as strategic priorities in its work on governance because they suggest concrete ways to promote shared prosperity. Having made significant strides to increasing openness in the Bank's own work, we seek to build on this progress to support client governments in their own efforts to make the development process more inclusive.
anti-corruption; politics; open government; #digitalgov
Let’s say on a dark, cold day, electricity supply to your house is suddenly interrupted. With no heat and light, you furiously walk to the nearby government energy administration office to file a complaint.
As you file your complaint, an official also asks for your mobile number and tells you that within the next 24 hours, you will receive help. A day later, you get a text message or robocall asking you whether you have been helped and how the service was.
This process—when government proactively seeks feedback directly from citizens about the quality of its services and makes it mandatory for service providers to use smartphones and creates dashboards for citizens to view real-time information on service delivery—is called proactive governance.
Proactive governance was first introduced in 2011 in Punjab, the most populous province of Pakistan.
Also available in: Español | Français | Arabic
Yesterday, I was reminded of what it means to be young again: eager faces, fresh idealism, and boundless energy animated the IFC auditorium as more than 300 young leaders from government, civil society, development, and academia packed the IFC auditorium for the World Bank Group’s Youth Summit on “The Need for Open and Responsive Governments.”
I had the pleasure of moderating the first plenary session of the summit – a lively discussion exploring how we can give youth a voice in the open government process and ensure that public services address their needs.
The panelists were Ahmad Alhendawi, UN Envoy for Youth; Edith Jibunoh, World Bank Group Civil Society Advisor; Nigel Chapman, President and CEO of Plan International; and Frank Vogl, Co-Founder of Transparency International.