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Citizen Engagement

If the World Development Report 2017 had one or two more chapters on the law

Adrian Di Giovanni's picture
Photo: World Bank

Editor’s note: This is the first installment of a two-part series. You can read part-two hereThe findings, interpretations, and conclusions expressed herein are those of the authors and do not necessarily reflect the view of the World Bank Group, its Board of Directors or the governments they represent.
 
The World Development Report 2017 on Governance and the Law has cast some much welcome attention on the role of law in development. Compared to other sectors, international aid to the justice sector has been relatively low: only 1.8% of total aid flows, compared with 7.4% and 7.5% for the health and education sectors respectively between 2005 and 2013. More than that, the WDR 2017 is commendable for successfully articulating a positive and coherent if cautious view of law’s role.

Join us to discuss the role of citizens in building open, accountable and inclusive societies

Jeff Thindwa's picture



How can citizens’ actions help build a society that is more open, accountable and inclusive? In about a week, social accountability stakeholders from across the world will convene at World Bank headquarters to discuss just that, at the Global Partners Forum of the World Bank’s Global Partnership for Social Accountability (GPSA). 

Citizen Engagement in Kenya: From law to practice

Tiago Carneiro Peixoto's picture
Citizens mapping projects at ward level in Makueni County
Citizens mapping projects at ward level in Makueni County


The introduction of “citizen engagement” into law is an idea that is gaining popularity around the world.

New provisions in Kenya’s recent Constitution enshrine openness, accountability and public participation as guiding principles for public financial management. Yet, as citizen engagement practitioners know, translating participation laws into meaningful action on the ground is no simple task. Experience has shown that in the absence of commitment from leaders and citizens and without appropriate capacities and methodologies, public participation provisions may lead to simple “tick the box” exercises.
 
Thanks to the support from the Kenya Participatory Budgeting Initiative (KPBI)* and the commitment from West Pokot and Makueni** County leaders, participatory budgeting (PB) is being tested as a way to achieve more inclusive and effective citizen engagement processes while complying with national legal provisions. The initial results are quite encouraging.

The biology of budgeting: to strengthen accountability, think ecosystems

Paolo de Renzio's picture

There are few better ways to reveal whether a government’s rhetoric matches reality than examining how it raises and spends public money. Are funds being spent on the things it said they would be? Are these investments achieving the outcomes that were intended? In short, are government budgets accountable?   

The traditional model for how accountability functions is rather simple. "Horizontal accountability" describes the oversight exerted over the executive arm of government by independent state bodies such as parliaments and supreme audit institutions. "Vertical accountability" describes the influence citizens hold through the ballot box. 

Between elections and outside of formal institutions, however, opportunities for influencing how governments manage public resources are limited. As a consequence, this simple vertical/horizontal model has proved increasingly inadequate for capturing how budget accountability works (or doesn’t) in the real world; this is especially true in developing countries, where democratic processes and formal oversight institutions can be somewhat fragile and ineffective. 

Three must-haves to improve services for the bottom 40 percent

Hana Brixi's picture
Community at discussion of water supply and sanitation. Kaski, Nepal.
Photo: © Simone D. McCourtie / World Bank

Improving services for the bottom 40 percent of the population requires more than policy reforms and capacity building. The Inclusive Growth conference suggested that Bank operations may need to further encourage transparency of state performance, help internalize citizen feedback in the public sector, and empower local leaders to experiment and inspire others.
 
What will it take to engage citizens as a force toward improving services for the bottom 40 percent? 

In the session, “How to Make Services Work for the Bottom 40 Percent ”, Robin Burgess, Stuti Khemani, Jakob Svensson, drawing on their recent research, showed that quality services and prosperity requires citizen action to incentivize politicians and public servants.

Impact of open government: Mapping the research landscape

Stephen Davenport's picture
Mobile phone used by vegetable vendor in the Biombo region of Guinea Bissau.  Photo: Arne Hoel


Government reformers and development practitioners in the open government space are experiencing the heady times associated with a newly-defined agenda. The opportunity for innovation and positive change can at times feel boundless. Yet, working in a nascent field also means a relative lack of “proven” tools and solutions (to such extent as they ever exist in development).
 
More research on the potential for open government initiatives to improve lives is well underway. However, keeping up with the rapidly evolving landscape of ongoing research, emerging hypotheses, and high-priority knowledge gaps has been a challenge, even as investment in open government activities has accelerated. This becomes increasing important as we gather to talk progress at the OGP Africa Regional Meeting 2016 and GIFT consultations in Cape Town next week (May 4-6) .

Citizen engagement quiz!

Alice Lloyd's picture


Government works best when citizens are directly engaged in policymaking & public service delivery.  This month we’ve been highlighting the importance of government responsiveness for fostering an active citizenry. 
 
Think you know about citizen engagement?  Take our quiz based on some of our most recent blogs and find out!  And let us know how you did by sharing your score on twitter @wbg_gov!
 
Want to know more? Enroll for free in World Bank course on Citizen Engagement which starts on February 1 to learn how you could help improve public services.
 

How am I doing? A new daily scorecard will soon let Boston’s mayor know

Alice Lloyd's picture
City of Boston skyline. Photo credit: Mattias Rosenkranz


2016.  A new year and a new emphasis on data-driven performance for local government.  Cities are accelerating at a fast pace to put data to use. Not just to understand what’s happening on the street level, also to improve service delivery systems.
 
Until recently, Boston’s Department of public works kept track of jobs on paper. And there was no efficient system to track what jobs were done and what needed to be done.
 
But that has changed.

When the emperor reaches out to the citizen, that’s new

Julia Oliver's picture



If you want a passport in Pakistan, you wait in line – possibly for hours. You might get to the passport office at the crack of dawn to avoid the queue. The process might be unclear, and there might be people – “agents” – waiting outside the office, offering to help: “For a few hundred rupees, I can fast-track your application.”
 
The government of Pakistan is trying to fix these problems, including the requests for bribes, rude treatment, and inefficient processing. Their approach is simple and creative and made possible because there are an estimated 123 million mobile phone users in the South Asian nation – about 64 percent of the population, according to the Pakistan Telecommunication Authority.
 
Beginning this fall, staff at each of the passport office’s 95 locations began collecting the cell phone numbers of all passport applicants. Shortly after each visit, the central headquarters sends the applicant a text message: “Did you face any problem or did someone ask you for money?”

From citizen feedback to inclusive institutions: 10 lessons

Soren Gigler's picture
Photo © Dominic Chavez/World Bank


Over the last couple of years a small team of us have worked on an initiative to incorporate the regular, systematic feedback of citizens into the design and execution of World Bank programs. I would like to share some of our experiences working together with governments, civil society organizations and citizens in Latin America, Asia, the Middle East and Africa on this citizen engagement initiative.

First, citizen engagement is not new. For instance, the early work by Robert Chambers, “The Origins and Practice of Participatory Rural Appraisal and Michael Cernea’s “Putting People First” date from 1980s and early 90s and were quite inspirational for many of us who have worked issues of gathering and acting on citizen feedback.
 
At the same time, something important has changed. There has been an increasing demand by civil society and citizens to have a greater say in public decision-making, and a desire among many governments to be more inclusive and responsive to citizens’ needs. Also, the rise of innovations in technology has provided citizens with new and unprecedented opportunities to directly engage policy makers and demonstrated the potential to facilitate “Closing the Feedback Loop” between citizen and governments.

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