The use of technology to promote citizen engagement has been described as “the next big thing”, and is often associated with adjectives such as “disruptive”, “transformational,” and “revolutionary.” Yet, in contrast with the deluge of blog posts and tweets praising technology’s role to promote smarter and more participatory governments, one finds limited evidence on the effects of technology on citizen engagement practices.
Civic Tech – Assessing Technology for the Public Good is a new book that – we hope – contributes to addressing this knowledge gap. The book is comprised of one study and three field evaluations of civic tech initiatives in developing countries. The study reviews evidence on the use of twenty-three digital platforms designed to amplify citizen voices to improve service delivery. Focusing on 23 empirical studies of initiatives in the Global South, the authors highlight both citizen uptake and the degree to which public service providers respond to expressions of citizen voice.