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Digital government

Getting Digital Service Delivery Right

Tina George Karippacheril's picture

We are curating a new monthly series on Digital Gov in developing countries seeking fresh perspectives and insights into the policy, institutional, and technical dimensions of using technology and public management to make services work for businesses and citizens.  
 
Over a cup of tea, on a January afternoon of freezing rain, Emily, who works on Digital for the US Government, and I met to exchange perspectives on what it takes for governments to get digital right. Although our contexts are vastly different, we agreed that there remain similar pain points in the developed and developing world. In the first edition of the Digital Gov. blog, we consider factors common to good digital service delivery.

Do governments report on where the money goes?

Cem Dener's picture

The discussions on budget transparency and open data have been gaining momentum over recent years. Not only is it important that governments publish budget data on web sites, but also that they disclose meaningful data and full picture of financial activities to the public. The question is, how much of the disclosed information and documents are reliable? What is the scope of disclosed information? Is there any reliable information about other important aspects of fiscal discipline and transparency?

A number of fiscal transparency instruments and guidelines have been developed by civil society groups and international organizations to evaluate the existence, regularity, and contents of certain key budget documents published in the public domain and whether the information comply with international standards. However, current instruments do not concentrate on the source and reliability of published information, as well as the integrity of underlying systems and databases from which governments extract data.

M-government? – Innovations from Punjab

Ana Bellver Vazquez-Dodero's picture

Two recent blogs (Mobile Apps for Health, Jobs and Poverty Data  and Transformational Use of ICTs in Africa) talked about how mobile applications facilitate access to services in the financial, trade, agriculture, and social sectors.
 
Despite proliferation in business applications, most government applications only provide information about public services and agencies. The potential is huge and now there is a level playing field for developed and developing countries.  Take the USA where government applications are still quite limited in scope and quantity (see the 10 best).  Aware of their unleashed potential, President Obama issued a directive on May, 23rd 2012 to every federal agency “to make two government services the American people depend on, available on mobile phones.”  Yes, May 2012.