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In January 2016, the World Bank released World Development Report 2016: Digital Dividends.
The 330 page paper is an insightful read with brilliant analysis of how ' '.
Part of the report is about efficacy of digital technologies to improve public service delivery in developing countries.
World Development Report 2016 (WDR 2016) team analyzes 530 e-government projects in over 100 countries to determine where the digital technology projects funded by the World Bank are more successful.
Walk into your local Apple Store, and you can leave with a Parrot. A Parrot drone that is. The range of drones on the market is proliferating, so you can pick up a number of species: prefer fixed-wing or copter?
Media coverage conjures up daily images of drone use in warfare or spying: more predator than parrot. But
The real value of drone images for development will likely come in how they are applied in specific sectoral and institutional contexts. We highlight examples of how drones, operated by communities directly or by government authorities, are used to promote accountability and performance in a variety of applications.
Companion blogs will feature drone use for transparency and accountability in local roads investment and natural disaster relief in the Philippines. as featured in the Air and Space Series organized by the Governance and Energy-Extractives Global Practices.
In large, developing countries the government spends much of its budget on social safety net programs and building infrastructure, which involves procuring goods and services. But the ways in which these goods and services are purchased – the procurement process – can sometimes be inefficient and opaque to citizens. The procurement data is not easy to find or easy to understand; the policies are not always clear. In short,
In India, with help from the World Bank, there’s a promising initiative that is trying to address this problem, which is fundamentally one of transparency and accountability in government. But it is entering a critical new phase, in which it will need to become more self-sufficient and wean itself off of the initial World Bank seed funding.
Government works best when citizens are directly engaged in policymaking & public service delivery. This month we’ve been highlighting the importance of government responsiveness for fostering an active citizenry.
Think you know about citizen engagement? Take our quiz based on some of our most recent blogs and find out! And let us know how you did by sharing your score on twitter @wbg_gov!
Want to know more? Enroll for free in World Bank course on Citizen Engagement which starts on February 1 to learn how you could help improve public services.
The invitation for new SAFE Trust Fund applications is now open until 7 March 2016
What is SAFE?
2016. A new year and a new emphasis on data-driven performance for local government. Cities are accelerating at a fast pace to put data to use. Not just to understand what’s happening on the street level, also to improve service delivery systems.
Until recently, Boston’s Department of public works kept track of jobs on paper. And there was no efficient system to track what jobs were done and what needed to be done.
But that has changed.
If you want a passport in Pakistan, you wait in line – possibly for hours. You might get to the passport office at the crack of dawn to avoid the queue. The process might be unclear, and there might be people – “agents” – waiting outside the office, offering to help: “For a few hundred rupees, I can fast-track your application.”
The government of Pakistan is trying to fix these problems, including the requests for bribes, rude treatment, and inefficient processing. Their approach is simple and creative and made possible because there are an estimated 123 million mobile phone users in the South Asian nation – about 64 percent of the population, according to the Pakistan Telecommunication Authority.
Beginning this fall, staff at each of the passport office’s 95 locations began collecting the cell phone numbers of all passport applicants. Shortly after each visit, the central headquarters sends the applicant a text message: “Did you face any problem or did someone ask you for money?”
Over the last couple of years a small team of us have worked on an initiative to incorporate the regular, systematic feedback of citizens into the design and execution of World Bank programs. I would like to share some of our experiences working together with governments, civil society organizations and citizens in Latin America, Asia, the Middle East and Africa on this citizen engagement initiative.
First, citizen engagement is not new. For instance, the early work by Robert Chambers, “The Origins and Practice of Participatory Rural Appraisal and Michael Cernea’s “Putting People First” date from 1980s and early 90s and were quite inspirational for many of us who have worked issues of gathering and acting on citizen feedback.
At the same time, something important has changed. There has been an increasing demand by civil society and citizens to have a greater say in public decision-making, and a desire among many governments to be more inclusive and responsive to citizens’ needs. Also, the rise of innovations in technology has provided citizens with new and unprecedented opportunities to directly engage policy makers and demonstrated the potential to facilitate “Closing the Feedback Loop” between citizen and governments.
We wanted to curate to some of the best blog posts from 2015 in hope to help stimulate debate on how governments can help end poverty and boost shared prosperity.
They spend hours waiting in line at tax offices.
In March 2014, with support of the World Bank, a Delivery Unit (DU) was set up in the Romanian Prime Minister’s Chancellery. Its mission: Get better results quicker for the PM in four priority areas.
Tax administration was one of them. The PM’s concern was the pain of paying taxes. Offering online services, for the first time, was one of the ways to decrease the cost of compliance. The DU estimated that they could save the taxpayer up to 12 days a year of waiting at the tax office.
The DU’s role was to plan for these improvements together with the Romanian Ministry of Public Finance and the Tax Administration Agency (NAFA). In a Delivery Agreement, the specific targets, metrics, activities, deadlines and responsibilities were spelled out. The DU was to then monitor the progress monthly against an agreed trajectory and help unblock problems in implementation.
In September 2014, the NAFA launched the online taxpayer platform called Private Virtual Space (PVS). It allows taxpayers to file their tax returns, get their tax bills and see their payments. The target was to enroll 30% of the eligible taxpayers by December 2015. Though the DU tracked progress monthly, the enrollment rate was still at 0.6% in June 2015. Clearly, the monitoring on its own did not help.