How can citizens’ actions help build a society that is more open, accountable and inclusive? In about a week, social accountability stakeholders from across the world will convene at World Bank headquarters to discuss just that, at the Global Partners Forum of the World Bank’s Global Partnership for Social Accountability (GPSA).
In the past decade, efforts to promote more open and accountable governance have proliferated. These endeavors have taken on many shapes and sizes, from international multi-stakeholder initiatives to community-level citizen action, and everything in between.
Most often, these approaches have sought to leverage elements of transparency and information along with some form of citizen engagement or participation, with the goal of influencing government actions to be more responsive and accountable.
Recently, at a community meeting I attended at Robina clinic in Tonkolili district, Sierra Leone, facilitators asked a group of young women to rate the quality of health service delivery using what they coined the “mango test.” As part of this “test” community members decide how many hypothetical mangos, on a scale from 0 to 5, they would give a nurse as thanks for the quality of her care.
In many areas of contemporary development practice–from the formulation of local budgets to the delivery of education services–social accountability mechanisms are being employed to assist citizens in holding the state accountable and thus, hopefully, to improve development outcomes.