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Five ways technology is improving public services

Ravi Kumar's picture

If you live in a country where electricity never or rarely goes out, you are lucky. In my country, Nepal, we are pleased when we get uninterrupted electricity for even eight hours a day.

Like Nepal, many countries around the world struggle to deliver basic services to their citizens. But things are slowly improving.Here are five examples of how technology is improving public services.

1. Participatory budgeting

Community health worker at the Marechal Health Center
Photo Credit: Dominic Chavez/World Bank

In the Democratic Republic of Congo, citizens of South Kivu Province are using “mSurvey” to obtain information about budget meetings. Using just their mobile phones, they can actively monitor, discover what was decided at meetings, and evaluate those decisions via online voting. The Participatory Budgeting project encourages accountability by actively reminding local authorities of their commitments while ensuring that citizens are getting services they deserve.

The Seeds and Roots of Change

Heather Lyne de Ver's picture

Students in KZ

Change is what development is all about. The hard part, as the well-chosen title of a new World Bank book makes clear, is persuading the right kind of change to put down roots and flourish.

Institutions Taking Root is a collection of success stories about building state capacity in challenging contexts. The common theme of these stories is not success in itself. They move us firmly on from the old ‘cometh the hour, cometh the leader’ cliché. A good harvest takes more than one seed; years of preparation go into the fertile ground that yields it.

The book looks at the committed group of leaders in Sierra Leone’s Ministry of Finance and Economic Development who continued to perform key functions during civil conflict. It considers the pool of leaders who have filled key positions inside and outside The Gambia’s Ministry of Basic and Secondary Education, and yet have held onto a common and consistent vision of policy and implementation.

Education as liberation

Brian Levy's picture

Education has long been a focal point of struggle in South Africa: the 1976 Soweto uprising, which set in motion the chain of events that resulted in the end of apartheid, was led by schoolchildren. In the 1980s, the contribution of youngsters to the liberation struggle took a starker turn: ‘No Education before Liberation’ became the watchword of many.

Do informed citizens hold governments accountable? It depends...

Stuti Khemani's picture

We are increasingly—and more openly than ever—grappling with what to do about the problems of politics and government accountability. Much emphasis and faith seem to be placed on the role of information and transparency. Using information interventions to enable civil society to hold their governments accountable seems so eminently sensible that it’s become an end in and of itself, an “already known” and ticked box. Is it?

Changing power relations: Community schools in Nepal

Ariel Fiszbein's picture

I had heard (and read) about the community schools in Nepal for several years.  Last February, I finally had a chance to visit them.  Community-run schools are often seen as a potentially powerful way of improving accountability for results.  While there are many variations across the world, the basic idea is actually quite simple: give parents and community members the authority to make key decisions (such as hiring teachers) and managing resources.