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Information and Communication Technologies

How does open data play out in fragile states

Sandra Moscoso's picture
#ARTF's Ditte Fallesen describes the opportunities and challenges around #opendata in Afghanistan
#ARTF's Ditte Fallesen describes the opportunities and challenges
around #opendata in Afghanistan. Photo: Sandra Moscoco

​There's a lot of energy around the role of open data in development. There are talks of data fueling 'smart cities,' citizen engagement in planning and budgeting, public transparency and accountability, entrepreneurship (even without open data), and more. 
 
These show the promise of open data, which doesn’t come easy in stable governments. But how does open data play out in the context of fragile states and conflict situations? 
 
Last year, we asked ourselves these questions and reached out to the aid community.

Five ways technology is improving public services

Ravi Kumar's picture

If you live in a country where electricity never or rarely goes out, you are lucky. In my country, Nepal, we are pleased when we get uninterrupted electricity for even eight hours a day.

Like Nepal, many countries around the world struggle to deliver basic services to their citizens. But things are slowly improving.Here are five examples of how technology is improving public services.

1. Participatory budgeting

Community health worker at the Marechal Health Center
Photo Credit: Dominic Chavez/World Bank

In the Democratic Republic of Congo, citizens of South Kivu Province are using “mSurvey” to obtain information about budget meetings. Using just their mobile phones, they can actively monitor, discover what was decided at meetings, and evaluate those decisions via online voting. The Participatory Budgeting project encourages accountability by actively reminding local authorities of their commitments while ensuring that citizens are getting services they deserve.

Here is a model Indian States can implement to ensure smooth flow of medical supplies to health facilities

Shanker Lal's picture
Photo: John Isaac / World Bank

Though the Indian government has steadily increased funding for its health sector, per capita allocation is still low; reform is thus critical to effectively utilize the available budget.

​The underlying question is: Given a set of resources, how do you procure goods in a way that achieves value for money and maximum efficiency?

In India, procurement of health sector goods has been a major concern for the government. Drugs and medical supplies are not procured and distributed in time, and this interruption in the delivery of services in health facilities affect the general population’s health outcomes.

Can Data Help Us Understand How Citizens Feel About Their States?

Victoria L. Lemieux's picture

ANSA-AW Arne Hoel

Last week, I had the honor of receiving one of the World Bank's FY15 Big Data Innovation Challenge awards for a proposal developed with a team of researchers from within and outside of the Bank. To give you a snapshot of the project, let me recount a familiar story which you may not have thought about for a while.  On December 17th, 2010, a Tunisian fruit vendor named Mohammed Bouazizi took a can of gasoline and set himself on fire in front of the local governor's office.  Bouazizi’s actions resulted from having his fruit cart confiscated by local police and his frustration at not obtaining an audience with the local governor; his death sparked what we now know as the "Arab Spring." With no other means of voicing discontent and lack of trust, citizens can embrace extreme forms of protest against institutions and governments that quickly escalate. 

Who is Responsible for Building Trust in Institutions?

Sandra Moscoso's picture

trust

I joined Facebook in 2007. For years, I would boast that I got all my news from Facebook and the Daily Show, an American satirical television program, which delivers fake news reports. I should be embarrassed to admit this, but perhaps it was inevitable. I certainly didn't feel connected to news sources, or government press services, so Facebook and fake news somehow felt more authentic and trustworthy than the traditional means of accessing information.
 

Nine Lessons for Bridging the Gap between Cities and Citizens

Soren Gigler's picture

 Jerry Kurniawan / World Bank

Recently, the lack of economic and social opportunities in many urban areas have triggered that the urban poor express a greater demand for a voice in local decision-making that affect their lives. An increasing number of city governments are realizing that open and responsive public institutions are imperative to achieving better and more sustained development results.
 
Important questions however remain: What is the impact of open government approaches to improving public services to poor communities? What are some examples of where the emerging Open Government approach has made a difference in the lives of the urban poor?

Right to Information Laws: Are They Transparent?

Victoria L. Lemieux's picture

 Requests and Appeals

More than 95 countries have laws that grant citizens right to information held by public bodies.These laws are commonly referred as the right to information (RTI) or freedom of information (FOI). The international community recognizes citizens’ ability to access public information as a human right.

Getting Digital Service Delivery Right

Tina George Karippacheril's picture

We are curating a new monthly series on Digital Gov in developing countries seeking fresh perspectives and insights into the policy, institutional, and technical dimensions of using technology and public management to make services work for businesses and citizens.  
 
Over a cup of tea, on a January afternoon of freezing rain, Emily, who works on Digital for the US Government, and I met to exchange perspectives on what it takes for governments to get digital right. Although our contexts are vastly different, we agreed that there remain similar pain points in the developed and developing world. In the first edition of the Digital Gov. blog, we consider factors common to good digital service delivery.

M-government? – Innovations from Punjab

Ana Bellver Vazquez-Dodero's picture

Two recent blogs (Mobile Apps for Health, Jobs and Poverty Data  and Transformational Use of ICTs in Africa) talked about how mobile applications facilitate access to services in the financial, trade, agriculture, and social sectors.
 
Despite proliferation in business applications, most government applications only provide information about public services and agencies. The potential is huge and now there is a level playing field for developed and developing countries.  Take the USA where government applications are still quite limited in scope and quantity (see the 10 best).  Aware of their unleashed potential, President Obama issued a directive on May, 23rd 2012 to every federal agency “to make two government services the American people depend on, available on mobile phones.”  Yes, May 2012.

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