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Submitted by Lokesh on

I think it is a very positive step. I have implemented many Citizen Report Card studies which is heavily based on citizen/user feedback to aid policy decisions. Institutionalisation and implementation of these proactive governance tools are key to improve service delivery.Corruption and official unwillingness to change status quo are always the major challenges. It would help readers and practitioners of accountability and governance to know how these challenges were addressed in this case. Thanks.