This is a relevant editorial on "Getting digital right" by Tim O'Reilly on a Time magazine article, with thanks to Emily Tavoulareas for the link.
Some quotes and a link to the article below.
“What good governance and the good society look like is now inextricably linked to an understanding of the digital.”
"If no one keeps using it, you lose. If it’s too hard to get through, you lose. If it doesn’t meet customers’ needs, you lose."
"No amount of good programming will result in simple, beautiful, and easy-to-use interfaces as long as the delivery teams are just taking orders from a regime addicted to complexity."