Hello Tina. Greetings from Public Affairs Centre Bangalore (pacindia.org. You would be aware of similar initiatives of the Karnataka government (Bangalore One, Karnataka One) that offer single window service points for all government services, and of the online property tax payment system, as well as a similar payment and management system for the matters related to transport licenses. The Public Services Bill 2009 institutionalizes these into more comprehensive regimens (such as SAKALA in Karnataka and Akshaya in Kerala) that offer much hope. PAC is in a project now to assess the effectiveness of such measures across India so far.