Dear Mr. Suresh,
Many thanks for reading and for your comments. Thank you for bringing attention to SAKALA in Karnataka. Another noteworthy e-governance initiative connected to RTS is e-SLA in New Delhi for citizens to track and monitor service status.
We would be very interested to learn more about PAC's assessment of service delivery improvement measures. Please do feel free to get in touch with us at askgov (at) worldbank (dot) org.