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Europe and Central Asia

Where to go for information on access to information

Jim Anderson's picture
Photo: World Bank

I get stirred up by all types of governance data, so in honor of the International Day for Universal Access to Information, I though I’d highlight a few efforts to measure access to information. Information on access to information, if you will.

Getting the basics right: How to manage civil servants in developing countries

Jan-Hinrik Meyer-Sahling's picture
Graphic: World Bank

Editor's note: This blog post is part of a series for the 'Bureaucracy Lab', a World Bank initiative to better understand the world's public officials.

Governments can only be effective if the people in government – that is its civil servants – are motivated and able to implement policy and services well. In many developing countries, this remains a remote aspiration. Corruption, lack of staff motivation and poor performance are both popular stereotypes and real-world facts. For many decades, international aid programmes have invested in civil service reform to change this reality. The track record of these reform programs has unfortunately been poor.

10 Gov4Dev blog posts from 2017 you don't want to miss!

Ravi Kumar's picture
It’s that time of the year when we look at the blogs we have published over the last 12 months and curate some of the most insightful pieces for you to read.

We also want to thank you for reading, contributing and engaging on what it will take to help governments build capable, efficient, open, inclusive and accountable institutions.

Which comes first: good governance or economic growth? (Spoiler: it’s neither)

Yuen Yuen Ang's picture
Available in Chinese
Graphic: Nicholas Nam/World Bank

The idea that economic growth needs good governance and good governance needs economic growth takes us to a perennial chicken-and-egg debate: Which comes first in development—good governance OR economic growth? For decades, positions have been sharply divided between those who advocate “fix governance first” and others who say “stimulate growth first.”

Better understanding the costs of tax treaties: Some initial evidence from Ukraine

Oleksii Balabushko's picture
Also available in: Español | Français
Kiev, Ukraine. Creative commons copyright: Mariusz Kluzniak


As the world is increasingly interconnected, international taxation – traditionally more of a niche issue for tax lawyers – is receiving more and more attention in wider discussions on economic development: Double tax treaties, or agreements that two countries sign with one another to prevent multinational corporations or individuals from being taxed twice, have become more common, with more than 3,000 in effect today. And while they may contribute to investment, some have also become an instrument for aggressive tax planning.

Water in social accountability – reflections from Tajikistan

Jeff Thindwa's picture
Copyright: Global Partnership for Social Accountability


The saying goes, ‘water is life’, and how so true! But water also drives economic and social development. Clean water supply is vital for health, hygiene and livelihood. Water is essential for agriculture and critical to energy production – and much, much more.

However, more than a billion people currently live in water-scarce regions, and as many as 3.5 billion could experience water scarcity by 2025. Water scarcity is a recognized cause of conflict and migration and is among the top global risks. To be sure, conflict and migration likewise contribute to scarcity of water!

Higher revenue, easier filing for taxpayers in Armenia

Julia Oliver's picture


Photo credit: Dmitry Karyshev

Armenia was faced with a slowing economy, sinking remittances, and inefficient tax administration. At the same time, ordinary taxpayers had to navigate arduous processes when paying taxes. The Armenian government was eager to reform its tax administration. Below is a transcript of what we learned when we spoke to World Bank experts working with Armenian tax officials to make things better.
 
Julia: I’m Julia Oliver.
 
Maximilian: I’m Maximilian Mareis.
 
Julia: And we have been talking with tax experts around the World Bank to find out about what they do.
 
Maximilian: So, let’s start with this project in Armenia. Why did we get involved?

Julia: Well, the global financial crisis hit Armenia and its three million people pretty hard. In 2012, when the World Bank began working with policymakers to improve the country’s tax administration, the country faced a pretty bleak picture. Foreign remittances were low, and the domestic economy was slowing. In addition the country had high levels of informal employment.

Here are 3 surprising facts about doing business in fragile environments

Alua Kennedy's picture
It’s a secret to no one that getting things done in fragile and conflict-affected (FCS) situations is more difficult than in normal, peaceful environments.

A recent World Bank report “The Small Entrepreneur in Fragile and Conflict-Affected Situations” looked into the motives and challenges of small entrepreneurs in FCS countries and made a number of interesting discoveries. They found that compared to entrepreneurs elsewhere, entrepreneurs in FCS have different characteristics and face significantly different challenges. FCS enterprises tend to be small, informal and to be engaged in sectors that are trade and service oriented.

Three other things they found are illustrated in the charts below. These findings came as quite a surprise to us. 

1. The primary obstacle for entrepreneurs in FCS countries is poor access to finance 
 


 

The Prime Minister’s Delivery Unit in Romania is saving taxpayers their time

Andrea Sitarova's picture



What’s a major challenge for Romanian taxpayers? They spend hours waiting in line at tax offices.
 
In March 2014, with support of the World Bank, a Delivery Unit (DU) was set up in the Romanian Prime Minister’s Chancellery. Its mission: Get better results quicker for the PM in four priority areas.
 
Tax administration was one of them. The PM’s concern was the pain of paying taxes. Offering online services, for the first time, was one of the ways to decrease the cost of compliance. The DU estimated that they could save the taxpayer up to 12 days a year of waiting at the tax office.
 
The DU’s role was to plan for these improvements together with the Romanian Ministry of Public Finance and the Tax Administration Agency (NAFA). In a Delivery Agreement, the specific targets, metrics, activities, deadlines and responsibilities were spelled out. The DU was to then monitor the progress monthly against an agreed trajectory and help unblock problems in implementation.
 
In September 2014, the NAFA launched the online taxpayer platform called Private Virtual Space (PVS). It allows taxpayers to file their tax returns, get their tax bills and see their payments. The target was to enroll 30% of the eligible taxpayers by December 2015. Though the DU tracked progress monthly, the enrollment rate was still at 0.6% in June 2015. Clearly, the monitoring on its own did not help.

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