In May 2015, I was a panel speaker at the 2nd World Bank – International Ombudsman Institute Roundtable on the role of ombudsman institutions (OIs) in promoting citizen-centric governance and inclusive institutions. This was a great opportunity to share the experience of my office, the Ombudsman Republic of Indonesia (ORI) in promoting greater government accountability and also learn from other countries’ experiences presented by the other panelists.
The OIs come in various shapes and sizes, thus encompassing different roles depending upon their national mandates. While OIs are mostly known to deal with complaints regarding maladministration issues not addressed at the agency level, our panel discussed how OIs could contribute to service delivery improvements, while also promoting citizen engagement in demanding accountability.
As fellow Ombudsman Peter Tyndall from Ireland noted, OIs are capable of not only looking into individual complaints regarding poor service delivery often caused by one-off incidences, but also investigate and uncover roots of more systemic problems within public institutions.
I spent the past 11 years working and living in Afghanistan. I didn’t intend to stay that long in one country office, but I got swept up in the Afghanistan Reconstruction Trust Fund, which under the World Bank, was financing 50% of government expenditures earlier on. Its budget operations grew from $600 million in 2004 to more than $5 billion in 2014.
“This dengue has become a calamity,” Saad Azeem said in September 2011. He wasn’t exaggerating. Azeem, a 45 year-old police officer, was “at home suffering from the fever and mourning the death of his elderly father.”
Sadly this wasn’t the case just for Azeem. Everyone was affected in Lahore, the capital of Punjab, the most populous province of Pakistan. The fever didn’t discriminate. Dengue mosquitoes were affecting the poor and the rich, the old, and the young. Out of more than 12,000 people who were infected in Pakistan, at least 10,000 resided in Lahore.
Development depends on how well resources are spent. So, how can we truly follow the money from the moment that it is delivered all the way through how it is spent? How can we gather the data necessary to make informed decisions about the resources that drive development?
Connecting data from revenue generation through spending is key to tracking resources. If we have open data about development assistance, as well as open data about public contracting, and we can connect that data, we will be better able to have the information necessary to ensure that resources are spent more effectively and efficiently.
At times, I ask my friends in Nepal, why they would not launch a business, especially when they have funds. A common obstacle for everyone is that they say you have to bribe government officials to even open a business.