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Uganda

Crowdsourcing Feedback to Improve Healthcare Systems

Kidus Asfaw's picture

Co-authored by: Yvonne Nkrumah and Julia Mensah (WBIHS), and Lyudmila Bujoreanu (TWICT)

How satisfied are Uganda’s citizens with the services they receive in public health facilities? It’s a question that has important implications for Uganda’s efforts to improve service delivery and reform health systems, and one that was recently put directly to Ugandans, via crowdsourcing.

Last summer, the World Bank Group partnered with UNICEF and the Medicines Transparency Alliance (MeTA) to leverage two SMS-based platforms – U-report and mTrac – to generate real-time information from both citizens and health providers, providing critical evidence on health service delivery.

Mobile Innovation from the field: We can now talk directly with students, teachers and parents in Uganda

Kidus Asfaw's picture

This blog on a new user case of U-Report for targeted beneficiery feedback in Uganda was authored by Kidus Fisaha Asfaw with contributions from Merrick Schaeffer and Lyudmila Bujoreanu

Inspired by the success of using U-report to map and mitigate the spread of Banana Bacterial Wilt disease in Uganda’s banana crops, the World Bank team from the ICT unit (TWICT) decided take U-report’s functionality a step further by establishing an on-going dialogue with students, parents and teachers, who are direct beneficiaries of the Uganda Post Primary Education and Training Project (UPPET) project.

By tapping into Uganda’s network of over 236,000 U-reporters built by UNICEF, a joint ICT/UPPET team was able to identify and poll over 5,000 teachers, students, and parents associated with school supported by UPPET.  Throughout the summer, we have engaged these “special school reporters” in a series of mobile based SMS polls structured around their experiences with the use of the new textbooks and science kits supplied by the project. The responses from beneficiaries are providing useful insights from the field that are expected to improve the ongoing UPPET operation and provide useful inputs to the client in improving the utilization of learning resources in schools.

The Power of Mobile: Saving Uganda's Banana Crop

Lyudmila Bujoreanu's picture

Through my work on the Uganda Agricultural Technology and Agribusiness Advisory (ATAAS), managed by Rasit Pertev, I have learned that Banana is a major staple in Uganda consumed by over 14 million people – the highest annual consumption of bananas in the world at about 0.7kg per person per day.