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uReport

Crowdsourcing Feedback to Improve Healthcare Systems

Kidus Asfaw's picture

Co-authored by: Yvonne Nkrumah and Julia Mensah (WBIHS), and Lyudmila Bujoreanu (TWICT)

How satisfied are Uganda’s citizens with the services they receive in public health facilities? It’s a question that has important implications for Uganda’s efforts to improve service delivery and reform health systems, and one that was recently put directly to Ugandans, via crowdsourcing.

Last summer, the World Bank Group partnered with UNICEF and the Medicines Transparency Alliance (MeTA) to leverage two SMS-based platforms – U-report and mTrac – to generate real-time information from both citizens and health providers, providing critical evidence on health service delivery.