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Health

Crowdsourcing Feedback to Improve Healthcare Systems

Kidus Asfaw's picture

Co-authored by: Yvonne Nkrumah and Julia Mensah (WBIHS), and Lyudmila Bujoreanu (TWICT)

How satisfied are Uganda’s citizens with the services they receive in public health facilities? It’s a question that has important implications for Uganda’s efforts to improve service delivery and reform health systems, and one that was recently put directly to Ugandans, via crowdsourcing.

Last summer, the World Bank Group partnered with UNICEF and the Medicines Transparency Alliance (MeTA) to leverage two SMS-based platforms – U-report and mTrac – to generate real-time information from both citizens and health providers, providing critical evidence on health service delivery.

Connected and Healthy: Using ICTs to Improve People’s Health

Samia Melhem's picture

Information and communication technologies (ICTs), including mobile phones, are increasingly seen as critical tools to improve public health and health outcomes in Africa. Several experiments, including some launched almost ten years ago, are starting to show progress:
 
In Rwanda, an mHealth system dubbed TRACnet monitors epidemic diseases. TRACnet has been financed since 2004 by the Center for Disease Control in Atlanta and Rwanda's Ministry of Health, and has helped track HIV/AIDS, tuberculosis, and malaria. Health workers are equipped with a mobile phone and access TRACnet through SMS menu prompts, requiring them to document and monitor the status of patients in the health clinics under their jurisdiction. The system has helped create a registry of all health workers, their patients, rural clinic locations, staffing, assets, and medical supply inventories.  Key factors in TRACnet’s success include sustained financing, scaling-up to all agents in all villages, and use by health workers in their daily work.

Crowdsourcing Campaign: How can ICT help to end poverty in your country?

Adam Diehl's picture

How can internet & mobile phones help end poverty in your country?
Do you believe that information & communication technologies and innovation can help end poverty in your country? Share your reflections and get your voice counted by policymakers and development professionals.

Co-creating a SMART Rwanda, SMART Africa and SMART World

Hon. Jean Philbert Nsengimana's picture
By Hon. Jean Philbert Nsengimana, Minister of Youth and ICT for Rwanda
Rwanda is steadily moving towards its vision of becoming an information-rich and knowledge-based economy and society, and an ICT hub in the region. This ambition is reflected in our Vision 2020, the subsequent mid-term economic development and poverty reduction strategy (EDPRS II), and the ICT Sector Strategic Plan 2013-2018.

Africa: Using ICTs for transformational development

Tim Kelly's picture

Africa is advancing by leaps and bounds in adoption and use of information and communication technologies (ICTs) in the private and public sectors. A new report, “eTransform Africa”, shows how innovations that began in Africa – like the use of dual SIM card cellular phones or using mobile technologies for remittance payments – are now spreading across the continent and beyond.