Syndicate content

Public Sector and Governance

How can developing countries make the most of the digital revolution?

Nagy K. Hanna's picture

Also available in: French

Digital technologies have been transforming the global economy. Yet many countries have yet to experience the full developmental benefits of digital technologies, such as inclusive and sustainable growth, improved governance, and responsive service delivery. Given the magnitude of change in competitive advantage that digital technologies can confer on adopters, the risks of slow or poor adoption of these innovations can be dire for industries, governments, individuals, and nations. So, how can policy makers successfully harness the digital revolution for development? This is the motivation behind my new publication: Mastering Digital Transformation (Emerald, 2016).

From my long experience in development assistance, I saw how information poverty in its many forms has led to policy planning and management without facts, disconnected enterprises, inefficient markets, poor service delivery, disempowerment, corruption, and more. The ongoing ICT revolution has been long ignored in development thinking and practice. Development practitioners and ICT specialists remain disconnected. I studied the experiences of countries pursuing digital transformation, and captured key lessons and takeaways in several books.

Digital transformation is not a technological fix, a blueprint plan, a one-off event, or a one-size-fits-all strategy. Rather, it is a social learning process, sustained over time, involving diverse stakeholders. Its ultimate objective is to harness the global digital revolution to meet a country’s specific socio-economic priorities. This process is a marathon, not a sprint. It is driven by vision, leadership, innovation, learning, and partnerships among government, business, and civil society.

Burkina Faso’s digital ambition: transforming through eGovernment and digital platforms

Samia Melhem's picture

Burkina Faso has embarked on a journey to put public data infrastructure at the heart of social and economic development. But what does this mean? And why should ICT and digital data be a priority when a large segment of your population still cannot access to the internet? This is precisely the question that the upcoming World Bank-funded eBurkina project is meant to answer.

First Burkina Faso open data e-services realized with support from the World Bank

Burkina Faso, a low-income landlocked country in West Africa, has the ambition to reform public administration differently. More specifically, the country sees ICT and digital innovation as a key opportunity to accelerate development and meet the objectives of its national development strategy (PNDES). This approach is consistent with the World Development Report 2016 on Digital Dividends, which found that, when used properly and with adequate policy interventions, ICTs can be a powerful tool for social and economic development.

All text messages are not created equal

Pierre Guislain's picture
Photo credit: Adam Fagen/Flickr
Eight months after the launch of the World Development Report 2016 on Digital Dividends, I am happy to report that our efforts to operationalize the findings are well under way. For digital technologies to benefit everyone everywhere, affordable access to broadband internet is key. This requires both robust broadband infrastructure, and the strengthening of analog complements to digital solutions, including a pro-competitive and effective regulatory framework, a sound business environment, good governance and digital skills.

One of our main areas of focus is the enabling environment – helping governments foster digital development by putting in place the right policies and regulations.

Now, what are some of the main issues?

First, across the world, but especially in developing countries, competitiveness continues to be dragged down by ‘red tape’, including numerous procedures, authorizations and delays to start a business or launch a service, costly and unreliable property registration, or stifling labor regulations. I am sure you are all familiar with the Doing Business report and the World Bank’s many programs to support business reforms worldwide.

While the digital industry also faces these regulatory hurdles, it is confronted with additional challenges.

Let me give you an example. With your phone in hand, you are about to send a text message to a friend. Your phone offers you a choice: to send the text message through your mobile operator, or to send it via the internet through an app. Depending on what platform you use, your text message will be taxed differently. All text messages are not created equal: different digital services are treated differently from a regulatory and fiscal point of view, with no real level playing field.

Sustainable Development Goals and Open Data

Joel Gurin's picture
Sustainable Development Goals. Source: http://sustainabledevelopment.un.org

The United Nations (UN) has developed a set of action-oriented goals to achieve global sustainable development by 2030. The 17 Sustainable Development Goals (SDGs) were developed by an Open Working Group of 30 member states over a two-year process. They are designed to balance the three dimensions of sustainable development: the economic, social and environmental.

To help meet the goals, UN member states can draw on Open Data from governments that is, data that is freely available online for anyone to use and republish for any purpose. This kind of data is essential both to help achieve the SDGs and to measure progress in meeting them.
 
Achieving the SDGs
Open Data can help achieve the SDGs by providing critical information on natural resources, government operations, public services, and population demographics. These insights can inform national priorities and help determine the most effective paths for action on national issues. Open Data is a key resource for:
  • Fostering economic growth and job creation. Open Data can help launch new businesses, optimizing existing companies’ operations, and improve the climate for foreign investment. It can also make the job market more efficient and serve as a resource in training for critical technological job skills.

Open Data for Business Tool: learning from initial pilots

Laura Manley's picture
Citizens in Nigeria participate in a
readiness assessment exercise to identify
high-priority datasets
Around the world, governments, entrepreneurs and established businesses are seeing the economic growth potential of using Open Data – data from government and other sources that can be downloaded, used and reused without charge.
 
As a public resource, Open Data can help launch new private-sector ventures and help existing businesses create new products and services and optimize their operations. Government data – a leading source of Open Data – can help support companies in healthcare, agriculture, energy, education, and many other industries.  

​In addition, government agencies can be most helpful to the private sector if they understand the unique needs of the businesses that currently or could potentially use their data.
 
The World Bank has used the Open Data Readiness Assessment (ODRA) in more than 20 countries to provide an overall evaluation of a country’s Open Data ecosystem. With that information and insight, government agencies can identify strengths and opportunities for making their Open Data more useful and effective. The ODRA covers essential components of any national Open Data program, including:

What Open Data can do for Africa’s growing population

Luda Bujoreanu's picture

Back in June I rushed to take a front seat at one of the World Bank conference rooms to hear Dr. Hans Rosling speak. We had met years ago in Moldova, and just like last time, his talk was sharp, funny and full of “aha” moments. 

He unveiled what the future holds: the global population will almost double by 2100, with Africa — a continent where I have worked for the last five years — leading in explosive population growth between 2015 and 2050.

Today, African governments struggle to deliver basic services to their people  including and particularly to the very poor and marginalized  across sectors, most notably health, sanitation, and education. Food security is likewise a crucial issue for the region, as are so many others: environmental sustainability, disaster risk management, economic development and others.  

​Quenching the Thirst for Innovation: Are subsidies just a drop in the sea?

Mariana Dahan's picture
As the world is rapidly moving towards recasting development financing to meet the pressing needs of the post-2015 development agenda, the question of subsidies’ efficiency comes to light (again).
 
Source: www.ingimage.com

Should subsidies still be supported by countries, with donor funding, to help maintaining and streamlining service delivery in critical sectors, such as agriculture, energy and telecommunications? Debates have been ongoing for more than a decade.
 
But a recently published research work points out that well-targeted subsidies in the early stages of mobile technologies diffusion can play a determinant role in their massive adoption, helping to overcome initial confidence barriers, leveraging economies of scale, and, in the longer-term, triggering macroeconomic positive feedback mechanisms.

Evidence shows that information and communications technologies (ICT)  especially mobile telecommunications services  can lead to sustained economic growth and human development. Mobile telecommunications, without any doubt, have triggered many positive changes and impact in the developing world. They are by far the leading area of growth in the ICT sector. Because of this central role, mobile technologies are increasingly used as a transformational tool to foster economic growth, accelerate knowledge transfer, develop local capacities, raise productivity, and alleviate poverty in a variety of sectors.

Supporting the ICT sector in Somalia

Rachel Firestone's picture
 
Photo: Cilmi Waare/Radio Mogadishu

Somalia’s ICT sector – particularly mobile communications – is already one of the brightest spots in its economy. It could soon reach a tipping point where market competition, equitable distribution and demand-driven efficiency can grow exponentially and transform operating environments for both government and individual citizens.
 
Despite, or perhaps because of, the lack of a public sector presence in a 20-year civil war, private, unlicensed mobile companies, using satellite for international communications, have emerged to meet the high demand for communications, especially with the large Somali diaspora. In terms of mobile penetration rates, Somalia is a leader in the region, with higher rates and lower prices than neighboring Djibouti and Ethiopia, which both enjoy higher levels of stability but retain state-owned monopolies.
 
However, the current lack of a legal framework for both the ICT and financial sectors is a source of risk potentially cramping the Somali economy. Critical areas – including remittances, mobile banking and mobile-money services and mobile services – are influenced and, in some cases, controlled by large companies. The market structure is still evolving, with de facto consolidation around larger companies, resulting from mergers and alliances. Although consolidation can bring some consumer benefits and help in achieving economies of scale, the future licensing framework will need to take into account competition policy considerations and enforce interconnection.
 
An important opportunity for the passing of regulation for the ICT sector, in the form of Somalia’s Communications Act, is now at hand.

Flexibility, opportunity and inclusion through online outsourcing jobs

Cecilia Paradi-Guilford's picture
What is online outsourcing, and how could countries leverage it to create new jobs for youth and women? Those are questions we will help answer as part of an upcoming report and toolkit.

The World Bank, in collaboration with our partners at the Rockefeller Foundation, recently met with government agencies and other key stakeholders, as well as the online work community in Kenya and Nigeria, to discuss these issues. Online workers from these countries also presented their stories, including the highly inspirational story of Elizabeth, a retiree who was able to take in an orphan and provide for her schooling, as well as afford a lifestyle upgrade because of her online outsourcing work.
 
Elizabeth supports her
family through online work.

Elizabeth, 55, originally worked as a stenographer. Her husband died in 2003, and she is the sole breadwinner for three of her own children and one other orphan who she has informally adopted. She works online on writing platforms, and is currently being on- boarded to start work with CloudFactory. At the moment, she earns between US$50–80 per week working online; this is her the sole source of income, from which she pays her family’s rent, living expenses and short-term loans.

“I lost my husband in 2003, so I am the mother and the father," Elizabeth says. "I am self-sufficient. Online work does not confine me to an 8-5 time frame. I can work at my convenience, and I can manage my own home while I work.”

Online outsourcing (OO) is providing this kind of flexibilty and earning potential to millions of people around the world. OO generally refers to the contracting of third-party workers and providers (often overseas) to supply services or perform tasks via Internet-based marketplaces or platforms. Popular platforms include Elance-oDesk (now known as Upwork), Freelancer.com, CrowdFlower and Amazon Mechnical Turk. The industry’s global market size is projected to grow to US$15-25 billion by the year 2020, and could employ at least 30 million active workers from all over the world.

Exploring Digital India's transformative plans

Rajendra Kumar's picture
In August 2014, the Government of India approved Digital India, an ambitious national program aimed at transforming India into a knowledge economy and making government services more efficient and available to all citizens electronically. Over the next three years, the program envisions a national optical fiber network will connect thousands of India’s most distant gram panchayats — village-level governments — with a total population of more than 800 million.

This infrastructure will support government reform and change the way services are delivered. It is also expected that the program will help create thousands of new IT jobs, give a boost to the domestic manufacturing of electronics and, as a spin-off effect, lead to emergence of new services and flourishing e-commerce.
 
India’s Department of Electronics and Information Technology (DeitY) is the agency that help develop and now is driving the implementation of this transformative agenda. We asked Dr. Rajendra Kumar, Joint Secretary for e-Government, to tell us more about Digital India, the challenges this program is meant to address and the solutions that are envisaged. Read Dr. Kumar’s selected responses below, and click here to download the full version of the interview.

Digital India, the ambitious initiative of the Indian Government, aims to bridge digital divide and bring high-speed Internet and government services to the rural and underprivileged parts of the country by 2019. What are the key development challenges that Digital India is addressing and why was investment in ICTs chosen as the main solution?

India is sitting on the cusp of a big information technology (IT) revolution. We have to leverage our massive Indian talent and information and communication technologies (ICTs) as growth engines for a better India tomorrow. This is embodied in the following statement: IT (Indian Talent) + IT (Information Technology) = IT (India Tomorrow).

Pages