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Hi Jay, Thanks for your comment. You are right that short-term thinking is part of the issue. It is just that there are not many incentives out there for policymakers to be "first-movers" in many areas. And it is true that new services should leverage on the information that can now be collected. It is not only about "digitizing" current workflows, ICTs are so disruptive that many services should probably be re-designed from scratch. Cheers, amk