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Dear Yuki, Congratulations! I am sure such a course will open many opportunities to create new and better services at your office. If you are interested in reading material, I recommend the following books: - Tim Brown, "Change by Design: How Design Thinking Transforms Organizations and Inspires Innovation", HarperCollins, 2009 - Roger Martin, "The Design of Business", Harvard Business Press, 2009 - Thomas Lockwood (editor), "Design Thinking", Allworth Press, 2009 Here is another book I've seen but haven't gone through: - Roberto Verganti, "Design-driven innovation", Harvard Business Press, 2009 Note that all these books have been published last year... Good luck and let us know how it goes! Regards, amk