Hi Caitlin, Thanks for your comment and your interest in the how-to note on ICT-Enabled Citizen Feedback. The primary audience we envisioned in preparing the note was indeed World Bank staff, however, I see the concepts in the note as having broader applicability for anyone interested in architecting feedback mechanisms that leverage ICTs. There are a few World Bank specific considerations, such as how this might integrate with established project cycles, etc. Beyond this, much of the note aims to provide general guidance that would be relevant in diverse contexts. We would definitely welcome any further comments you have, so share away!