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While I agree that small businesses can be reluctant to answer surveys, this was not a cause of the problems experienced here. The application forms for the matching grants contain the basic baseline data one needs, so a separate survey does not need to be taken. Then it is only follow-up surveys which need to be done - we did not get to this stage in our studies here. Your other point about the strings attached and delays certainly fits our experiences - Part II will discuss these in more detail