New computerized personnel and wage management system has improved employee satisfaction and effectiveness in the civil service
The story of a country’s economic development is often told through the lens of new roads, factories, power lines, and ports. However, it can also be told through the voices of everyday heroes, individuals who have taken action to improve their lives, and those around them. In this blog series, the World Bank Group, in partnership with the Ivorian newspaper Fraternité Matin and blogger Edith Brou, tells the stories of those individuals who, with a boost from a Bank project, have set economic development in motion in their communities.
Jacques Dongo, Inspector of Guidance Services in the Ministry of National Education and Vocational Training, proudly exhibits his loan certificate, the key to making some of his dreams come true. As we chatted with him in front of a counter in the Ministry of the Civil Service and Modernization of the Administration, he acknowledged the benefits of the new integrated civil service personnel management system (SIGFAE): “Before this system was set up, it was a game of cat and mouse between the ‘margouillats,’ or notorious intermediaries, and government departments to obtain documents. The introduction of the new system has completely changed this. It has taken me just 3 days to obtain this document once I fulfilled all the requirements.”