Private Sector Development

Lessons learned from policymakers on how to establish a financial consumer protection supervision department

Financial consumer protection has become a hot topic among financial-sector policymakers in recent years. Consumer protection is increasingly recognized as a critical complement to financial inclusion, particularly after the global financial crisis.

Enabling consumers to understand what financial products they’re buying, and enabling them to “comparison shop” among providers, can lead to safer access to financial services as well as to broader financial stability.

As a result, many policymakers around the world have been putting in place laws and regulation on financial consumer protection, as evidenced by the Global Survey on Consumer Protection and Financial Literacy. At the same time, international organizations have issued guidelines and principles on designing financial consumer protection policy and regulatory frameworks, such as the G-20’s High-Level Principles on Financial Consumer Protection and the World Bank’s Good Practices on Consumer Protection and Financial Literacy.

But less guidance exists on the tricky question that immediately follows new laws and regulation: How do you implement and enforce these new rules? Policymakers have many considerations to juggle, from legal and technical issues to practical and operational concerns. Unclear legal mandates, limited supervisory capacity, the different skill sets required of staff, the need for supervisory tools adapted to financial consumer protection, and the relationship with prudential supervision – these are just some of the many questions facing regulators who are seeking to establish a financial consumer protection supervision department (“FCPSD”).

The latest technical note from the Financial Inclusion and Consumer Protection team at the World Bank (“Establishing a Financial Consumer Protection Supervision Department: Key Observations and Lessons Learned in Five Case Study Countries”) seeks to shed light on this area of growing concern. Surveys and interviews were conducted with financial consumer protection supervisors in Armenia, the Czech Republic, Ireland, Peru and Portugal to gather concrete, practical insights from the experiences of these countries in setting up FCPSDs.

There is obviously no “one size fits all” approach to establishing a FCPSD, as the right approach will be highly dependent on country context. Nevertheless, the five case study countries highlight a few common obstacles and lessons learned.

The United Nations has declared 2014 as the International Year of Small Island Developing States (SIDS), in recognition of the contributions this group of countries has made to the world, and to raise awareness of the development challenges they confront – including those related to climate change and the need to create high-quality jobs for their citizens.

The Third International Conference on SIDS in September in Apia, Samoa will be the highlight event. The World Bank Group is helping shape the debate on both climate and jobs with a delegation led by Rachel Kyte, the Group Vice President and Special Envoy for Climate Change, and with senior-level participation in the conference’s Private Sector Forum.

Is the global jobs agenda relevant to small islands states?

Tackling the challenges related to the jobs agenda in large and middle-income countries could be seen as the most significant issue for the Bank Group’s new Trade and Competitiveness Global Practice, of which I’m a member. Yet the Minister of Finance of Seychelles recently challenged my thinking on this.

At the June 13 joint World Bank Group-United Nations' High-Level Dialogue on Advancing Sustainable Development in SIDS (which precedes the September conference on SIDS), the presentation by Pierre Laporte, the Minister of Finance, Trade and Investment of Seychelles – who is also the chair of the Small States Forum – led to a lively discussion on various job-creation and growth models that the SIDS countries may want to pursue.

The sentiment among SIDS leaders was that one-size-fits-all solutions will not do when it comes to jobs and growth. Yes, they do want to continue to address the tough fiscal challenges they face, but they want to tackle them while creating job opportunities for their citizens.

Decades of reforms have not helped SIDS grow at a rate similar to the rest of the world: On average, their pace of job creation is about half the global rate. The lack of opportunities felt by many generations resulted in a heavy “brain drain” that exceeds the level seen in other developing countries.

It is becoming very clear that business as usual in SIDS will not do. Creative solutions need to be found now.

Try to search for stories that feature the growing pains and gains of growth-oriented technology startups – content that is not only entertaining, but of high quality and most important, educating. It is a surprisingly hard task in today's economy, where entrepreneurship is booming again.

Photo Credit: Mauricio Santana – Women’s Forum 2014

The question was posed at this year’s Women’s Forum Brazil held in São Paulo, Brazil, on May 26 and 27. In a country bustling with the World Cup and gearing up for presidential elections, "Vibrant Growth for All" was a fitting topic. As more than 500 women and men involved in politics, business, civil society and academia from all regions of Brazil, countries of Latin America, the United States and Europe gathered together, women’s full participation in the economy and society was center stage in the discussions. The setting was quite appropriate: Women have made great strides and have increasingly taken the stage in the country. And starting from the top – the country’s President – and in all sectors of society and the economy, women are present and continue to take on leading positions, with many good examples present at the plenary room and throughout the two-day event.

Kicking off with an impassioned plea for the release of the abducted Nigerian schoolgirls and the keynote address given by Minister of State of Public Policies for Women Eleonora Menicucci, focusing on the achievement of economic autonomy for women in Brazil and initiatives to end violence against women such as the “Eu Ligo” campaign (with the double meaning in English: “I call / I care”), the forum throughout was indeed a vibrant event.

The plenary sessions and panels that followed were brilliantly composed of high-level women in leadership positions from Brazilian and international companies, small and medium-size enterprises (SMEs) and of government and civil society, including the CEO of Boeing Brazil, the CEO of Brazilian Tam Airlines, the CEO of the Women’s Forum for the Economy and Society, and the Clinton Global Initiative Director for Women and Girls, to shed light on topics such as business and human rights, marriage, machismo, and social investment in women, incentivizing leadership and talent, among others.

Photo Credit: Mauricio Santana – Women’s Forum 2014

A pergunta foi o foco do Fórum de Mulheres realizado este ano nos dias 26 e 27 de maio, em São Paulo, Brasil. Em um país movimentado com a Copa do Mundo e se preparando para eleições presidenciais, o tema ‘Criar uma Economia Próspera para Todos’ foi bastante propício. Mais de quinhentos homens e mulheres participantes, entre políticos, empresários, membros da sociedade civil e acadêmicos de todos os cantos do Brasil, de países da América Latina, dos Estados Unidos e da Europa se reuniram para colocar em pauta – e no centro do palco – a questão da plena participação das mulheres na economia e na sociedade. O cenário foi bastante adequado: um país em que as mulheres conquistaram grandes avanços e cada vez mais estão em posições de destaque. Do mais alto cargo - da Presidente do país - e em todos os setores da socidade e da economia, as mulheres estão atuantes e continuam a assumir cargos de liderança, com muitos bons exemplos presentes nas sessões plenárias e durante todo o evento.

O Fórum foi de fato próspero e marcante. Começou com um apelo pela libertação das estudantes Nigerianas sequestradas seguido da palestra de abertura, dada pela Ministra da Secretaria de Políticas para as Mulheres, Eleonora Menicucci, focando na conquista da autonomia econômica para as mulheres no Brasil e em iniciativas como a campanha “Eu Ligo” pelo fim da violência contra as mulheres.

As sessões plenárias e painéis que se seguiram, todos compostos de brilhantes exemplos de mulheres em posições de destaque e de liderança em empresas brasileiras e internacionais, pequenas e médias empresas e no governo e na sociedade civil, como a presidente da Boeing Brasil, a presidente da companhia aérea TAM, a presidente do Fórum de Mulheres e a diretora para Mulheres e Crianças da Clinton Global Initiative, abordaram temas relevantes como negócios e direitos humanos, casamento, machismo, e investimento social em mulheres, incentivando talentos, entre outros.

Trying out new foods is one of life’s simple pleasures. Cuisine immerses you in a culture, exposes you to new tastes and excites the imagination. The challenge is, the more we succeed, the less time we can afford to cook and experiment in our home kitchens. So as Africa’s emerging markets grow, domestic demand for ready-to-consume food products is quickly on the rise, thanks to rapid urbanization and an expanding middle class. As over-sized supermarkets pop up across the continent, however, their shelves are mostly being filled by imported processed foods.

This is a huge opportunity that only requires a small change in thinking. If most agriculture initiatives usually start with the farmers and move up the value chain, then agro-processing solutions must start in the marketplace, identify opportunities, and develop businesses that leverage local agricultural resources. When you consider that, for each job created in agro-processing, an additional 2.8 jobs are created in the wider economy, you realize the benefits go much further than cheaper groceries.

Paraguay’ s progress towards developing a National Financial Inclusion Strategy received a boost of energy and analytical rigor last week, as the Central Bank released new demand-side data describing the current state of financial inclusion for the country’s 4.8 million adults.

According to the EIF (Encuesta de Inclusion Financiera) data, 29 percent of adults in Paraguay have an account at a formal financial institution, 28 percent of adults use a mobile money product, and 55 percent use some type of financial service (including both of the former but also credit, insurance, and other payment products). This puts Paraguay below the average for account penetration in Latin America (39 percent as of 2011), but suggests that the country is a regional leader in the expansion of mobile financial services.

The EIF was conceived of last fall when the Paraguayan authorities, eager to paint a comprehensive and up-to-date picture of financial inclusion in their country, expanded the Global Findex questionnaire to cover additional topics including financial capability, insurance, and domestic remittances. Efforts were also made to align the EIF questionnaire with the unique financial-sector landscape in Paraguay, which features a strong cooperative sector and a fast-growing mobile financial service industry led by mobile network operators (MNOs) Tigo and Personal.

The resulting EIF data, collected in late 2013 in partnership with the World Bank and Gallup Inc., represents a valuable update and extension of the 2011 Global Findex.

On June 4, the data and related analysis were presented to the public by Santiago Peña, board member of the Central Bank of Paraguay, in an event that included key stakeholders such as the Minister of Finance, the President of the Cooperatives regulator (INCOOP), the World Bank Resident Representative, and representatives from the public and private sector as well as a wide range of civil society actors.

The data and event – described in detail the next day on the front page of a national newspaper – also served to renew momentum toward the development of the National Financial Inclusion Strategy. The authorities plan to use the EIF data to define targets, identify priority populations, and develop policy actions. The data will also act as a baseline from which to measure progress and as a means to hold the government accountable for its financial inclusion commitments.

Panelists at the conference included Maria Eugenia Davalos of the World Bank Group; Yasmin Bin-Humam of "Women, Business and the Law"; Nasim Novin of IFC's Gender Secretariat; Dzana Ferhatbegovic of the Women's Empowerment Principles of the United Nations Global Compact; and Lisa Kaestner of the Investment Climate department of IFC.

It was an ironic beginning to the IFC-sponsored conference on Employing Women in the Western Balkans: With school cancellations due to heavy rain, the organizers feared lower attendance because women would have to stay home with their children.

Caring for children may still be seen as a woman’s role – but that doesn’t mean that child care is solely a women’s issue. “Initial estimates show that, in the Western Balkans, [the] loss of average GDP per capita is about 18 percent due to differences in the level of employment of men and women," said Tony Verheijen, the World Bank’s Country Manager for Serbia. In Serbia, 51 percent of working-age women are active in the labor market. The figures throughout the region aren’t more promising, with 42 percent in Bosnia and Herzegovina and 18 percent in Kosovo.

Conference participants identified discrimination on the part of employers, along with the lack of child care, as major barriers to women’s labor-force participation in the region. Women who want to work simply can’t. A representative from the ministry of labor in Montenegro pointed out that the government had recently changed working hours, but that day-care hours remained unchanged, leaving a gap between when day-care centers close and when women leave work, making work difficult. A campaign led by NALED in Serbia pointed out that, in the past, the amount of documentation and processing required in order to receive maternity payments was excessive and could be reduced by more than half, saving employers RSD 690 million annually (enough to employ 1,200 people!).

Women’s employment is a pillar of economic growth. How far would the industrial revolution have come without the armies of women who joined the labor force? Would the East Asian "tigers" have remained kittens without women?

Photo Credit: Micaela Ayala V/Agencia Andes. Creative Commons.

When the subject is energy and climate change, Kandeh Yumkella doesn’t hold back.

“Climate change makes it more urgent to take action on global energy systems—otherwise, we are all condemned to climate hell,” the Special Representative of the UN Secretary General for Sustainable Energy for All (SE4ALL) says in the new issue of Handshake, the World Bank Group’s quarterly journal on public-private partnerships. Yumkella, appointed co-chair of the Sustainable Energy for All initiative in 2012 alongside World Bank Group President Jim Yong Kim, sees the inequity of the global economic system through the lens of climate change – “the biggest risk multiplier,” as he calls it, pointing out that those who pollute the least will suffer the most from “business as usual.”

An aversion to “business as usual” pervades his approach to the Sustainable Energy for All initiative – in fact, even his position is new to the UN. But he’s no stranger to the issue of energy poverty and its link to income poverty. For over a decade, he’s been arguing that poor developing countries, particularly those in Africa, can’t achieve their economic targets without access to energy. This belief underpins

SE4ALL’s three goals: to achieve universal energy access, double the share of renewable energy in the global mix, and double the rate of improvement in energy efficiency by 2030. The SE4ALL post is significant, he tells Handshake, “because suddenly the UN believed we must institutionalize these issues in the context of ongoing development discussions.”

That means a big part of Yumkella’s job now is convincing government officials who may not intuitively understand the link, or make access to energy a priority. These leaders focus on energy for economic growth, so Yumkella makes a point to introduce the social dimensions of energy with data that impacts GDP. For example, he emphasizes the fact that girls in certain developing countries might spend 20 hours per week collecting firewood and water, pointing out that if they had solar powered pumps, it would save enough time that they could do the job and attend school. “This is the way to humanize the energy debate,” Yumkella believes.

“The technology startup scene has grown from zero to hundred in the last three years”, a Mobile Monday co-founder in Bangkok recently told us. Amazingly, the same statement could have been made in Bogota, Kampala, Kingston or Tbilisi (Check out a collection of videos that tell the stories of these mobile startups). Fueled by better and better ICT and mobile Internet infrastructure as well as lower barriers to entry, tech entrepreneurship is on the rise globally, and the World Bank and others are increasingly looking to leverage the trend to foster sustained economic and social development.

In the U.S. and Europe, startup accelerators have been the flavor of the day, whereas in Africa, Asia, and other emerging markets, entrepreneurial buzz was driven more by the rise of tech hubs. For those new to the topic: Tech hubs connect stakeholder groups, leverage resources, and fill gaps in innovation ecosystems, all for the ultimate benefit of grassroots, early-stage entrepreneurs who develop technological solutions like mobile applications.

There is no cookie cutter approach to building a tech hub. Having been involved with several entrepreneurial communities around the world, we can say that tech hubs come in different shapes and sizes, depending on the available people and resources and on the needs of the ecosystem.

Implementation models range from regular meet-ups to co-working spaces with tiered membership, as well as sector-specific startup enablers such as infoDev’s network of mLabs and mHubs. As is the case for startups supported by the hubs, building a well-oiled machine with a business model that can run on its own takes vision and courage from tech hub leadership, while testing hypotheses to learn and iterate is crucial.

At the same time, infoDev’s stakeholders are asking us to provide them with general insights into the sustainability as well as the results and outcomes of tech hubs—both foundations of their long-term legacy, as Tim Kelly pointed out in his recent blog post. Networks such as AfriLabs are important vehicles to ensure learning among peers, but most have no time and resources to codify lessons that could help the global community move from pilot projects towards scaling tech hubs into larger support programs.

To address the knowledge gaps and learn for our own future programming, we took a focused effort to identify the lessons from our global mLab and mHub pilot program, which covered a dozen tech hub initiatives since 2010, covering Africa, Asia, and ECA (Europe and Central Asia).

One of the outcomes of the evaluation efforts is the report ‘The Business Models of mLabs and mHubs— An Evaluation of infoDev’s Mobile Innovation Support Pilots’. We used case studies of mLab and mHub business models (illustrated through the Business Model Canvas), a comparative results mapping, and inputs from over 200 stakeholders to develop a detailed and in-depth analysis that our stakeholders can benefit from.

Lessons learned from policymakers on how to establish a financial consumer protection supervision department

Shaping the Debate on Promoting Jobs and Competitiveness in Small Island Developing States

Behind the Scenes of 'Startupland': A Documentary that Tells the True Stories of Entrepreneurs

What does it take to have vibrant growth for all?

O que é preciso para criar uma economia próspera para todos?

Catalyzing a New Generation of ‘Agri-preneurs’ in Africa

New Data and Momentum for Financial Inclusion in Paraguay

Not Just 'Women’s Issues': Including Women in the Growth Agenda

Power to the People: Kandeh Yumkella Shares Strategies for Making Energy Accessible

Inside the tech hub movement: In-depth lessons from a global mobile entrepreneurship initiative

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