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From spreadsheets to suptech for financial sector market conduct supervision

Douglas Randall's picture

From Spreadsheets to Suptech for Financial Sector Market Conduct Supervision

Market conduct supervisors in the financial sector have a tough job. And it’s getting tougher.  

Their core work involves collecting data from disparate sources and undertaking complex analyses to identify and assess risks. They must also determine compliance with rules that are often principles-based. For example, what do complaints data, consumer agreements and marketing materials indicate about whether a financial service provider is treating its customers fairly?