Using Twitter to Run Cities Better: Governance @SF311
It will soon be nearly four years since then San Francisco mayor, Gavin Newsom visited Twitter headquarters. He told Biz Stone (one of the Twitter founders) about how someone from the city had sent him a Twitter message about a pothole. A discussion about "how we can get Twitter to be involved in advancing, streamlining, and supporting the governance of cities," led to the creation of @SF311 on Twitter that would allow live reporting by citizens of service needs, feedback, and other communication. Perhaps the most innovative aspect at that time was that citizens would be able to communicate directly and transparently with the Government. San Francisco was the first US city to roll out a major service such as this on Twitter.
Twitter offers several advantages over phonecalls or written requests made by citizens, some of which I have mentioned before:

Our Top Ten Blog Posts by Readership in 2012
These are some of the views and reports relevant to our readers that caught our attention this week.
Imagine there is a hurricane sweeping through a region. Imagine that the weather forecasts say that it will be a sizable storm affecting a large part of the country, and that there will be considerable risk to life and property of citizens. Reasonably, the media, especially local television, plan to report on nothing else for a few days in advance and at least a week to come. What should the media do if the hurricane is weaker than expected? In particular, what should the local media do, whose job it is to keep their audience informed of locally relevant developments?
The Rt. Hon.