Access to safe and reliable drinking water is not only problematic in rural areas but is becoming a growing concern in rapidly urbanizing cities in developing countries. Often, utilities do not get extended in low income areas and, even if they do, they are generally of poor quality. As a result, the poor are impacted the most. In recognition to this, The UN General Assembly recently passed a regulation (2010) that declared access to safe drinking water and sanitation a human right. However, to enable proper implementation of this declaration, meaningful participation is required from citizens to secure service delivery that meets their needs. Here is a case experiment in Kenya that sheds some light on the advantages and challenges involved in promoting citizen participation in water service delivery.