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Effecient Service Delivery

SMS Gateways for Public Accountability

Sabina Panth's picture


Last week, I attended a presentation on Strengthening Good Local Governance in Indonesia: Lessons from a Demand-Driven Approach.  The $62 million 5-year USAID-funded program focused on both the supply (strengthening core competencies of local administration) and demand (strengthening institutions to ‘lobby’ for good governance) in the context of the recent “big bang” decentralization in Indonesia.  The presentation featured various tools and instruments for good governance.  I was particularly struck by ‘SMS gateways’ - a new e-governance tool that has been used to strengthen public accountability mechanisms in local governance.

Benchmark to Monitor Public Services

Sabina Panth's picture

The demand driven accountability approach puts citizens in charge of monitoring public services.  But can ordinary citizens easily access public data against which they can monitor quality of services? What is the reference point against which standards are measured?  Can the government make the required information available? What are the incentives for the government to cooperate?  Citizens’ Charter initiatives attempt to respond to some of these queries.