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Lessons on Development from the Immigration Queue

Tanya Gupta's picture

For those who work and live in Washington DC, flying into Dulles airport at the end of a long journey only to be greeted by long queues at immigration is never easy.  One hears a lot of complaints about immigration processes and it is human nature to talk about it when the government does something wrong rather than when things go right.  Global Entry - an initiative of the US Government (Customs and Border Protection) - a neat way to avoid the long line - is getting it exactly right.  I recently signed up for the Global Entry Program that allows travelers returning to the US, a quick entry back through fewer checks at immigration.  In my case, I got through immigration at Washington Dulles in 15 minutes from landing to a taxi!

The Global Entry Program is a great example of using technology to spur innovation and efficiency in the public sector in the following ways: